Booking Agent Bot
Appointments, consultations, reminders
AI chatbot for
Beauty & Aesthetics
Clients, Bookings & Treatments
When beauty & aesthetics customers ask about appointment booking & scheduling, treatment consultation & suitability, and aftercare guidance after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Beauty Personas
24/7
Booking Access
0
Code Required
Built for
Hair SalonsAesthetic ClinicsBeauty SpasIndependent TherapistsSalon Groups
Where beauty & aesthetics teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A beauty & aesthetics enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Beauty & Aesthetics team still does by hand
Routine beauty & aesthetics questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Appointment Booking & Scheduling
Clients book treatments, consultations, and follow-ups 24/7 through chat · no calling, no hold music. NIVA syncs with your booking system, assigns the right therapist, and sends automated reminders.
Treatment Booking · Consultation Scheduling · Therapist Assignment · Reminders
- 02
Treatment Consultation & Suitability
NIVA answers pre-treatment questions · suitability criteria, contraindications, expected results, and recovery time · helping clients arrive informed and reducing consultation time on the day.
Suitability Check · Contraindications · Expected Results · Recovery Time
- 03
Aftercare Guidance
Post-treatment, NIVA sends personalised aftercare instructions, answers healing queries, and identifies any concerns that need clinical follow-up · proactively, without waiting for the client to call.
Aftercare Instructions · Healing Queries · Follow-Up Alerts · Complication Flag
- 04
Product Recommendations & Sales
NIVA recommends homecare products matched to each client's skin type, treatment history, and goals · driving retail revenue while enhancing treatment results between visits.
Skin Type Match · Treatment Homecare · Product Bundles · Retail Revenue
- 05
Loyalty & VIP Rewards
Clients check loyalty points, redeem rewards, and access VIP-only promotions through chat. NIVA connects to your loyalty platform for personalised, real-time offers that drive repeat visits.
Points Balance · VIP Access · Exclusive Offers · Referral Rewards
- 06
Cancellation Management & Re-booking
NIVA handles cancellations gracefully · offering an immediate re-book, waitlist placement, or deposit refund per your policy · minimising revenue loss from last-minute cancellations.
Cancellation Policy · Re-booking · Waitlist · Deposit Handling
Questions your beauty & aesthetics site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I had lip fillers 3 days ago and one side looks uneven. Is this normal?
How much is a full balayage with a cut, and is there anything free on Friday after 5pm?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made beauty & aesthetics helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Treatment Advisor Bot
Suitability, contraindications, results
Aftercare Support Bot
Post-treatment guidance, healing queries
Product Consultant Bot
Skincare recommendations, retail
Loyalty & VIP Agent
Points, rewards, exclusive offers
Cancellation Manager Bot
Cancellations, re-book, waitlist
+ 4 more beauty & aesthetics roles available
Built around how beauty & aesthetics teams work
Practical pieces that save time · not a pile of AI features to configure.
Treatment Menu Knowledge Base
Upload your full treatment menu, contraindication lists, and aftercare protocols. NIVA answers every client query from your exact content · always accurate, always on-brand.
Client History Memory
NIVA remembers returning clients · their treatment history, skin concerns, and product preferences. Every interaction is personalised to their journey, not a generic FAQ.
Aftercare & Re-booking Automation
Build post-treatment follow-up flows in NIVA's guided chat steps. Treatment complete → 48-hour aftercare check → 4-week re-booking prompt → loyalty reward notification.
Booking System & POS Integration
NIVA integrates with Fresha, Treatwell, Phorest, Timely, and custom salon management systems. Bookings, client records, and retail sales sync automatically.
Post-Treatment Retention Flow
Trigger
Treatment completed
48hr check
Aftercare query answered
4-week
Re-booking prompt sent
Book
Next appointment confirmed
What visitors can actually get done
Beyond FAQs · for beauty & aesthetics businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most beauty & aesthetics teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the beauty & aesthetics questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak beauty & aesthetics. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many beauty & aesthetics teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated beauty & aesthetics environments.
- GDPR / UK GDPR
- CQC Registration (Aesthetics)
- ICO Data Standards
- Consumer Rights Act 2015
- JCCP Standards (Aesthetics)
- Medical Device Regulations
Common questions
Straight answers before you start.
Yes. NIVA integrates with Fresha, Treatwell, Phorest, Timely, and Mindbody via REST API. Appointment bookings, client records, and treatment history sync automatically · no double entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for beauty & aesthetics.
Try NIVA free for Beauty & Aesthetics
Spin up a beauty & aestheticschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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