Tracking Agent
ETA, milestones, exceptions
AI chatbot for
Logistics
Track, Dispatch, and Deliver
When logistics customers ask about shipment tracking, freight quotes & booking, and customs & documentation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Logistics Personas
24/7
Shipment Coverage
0
Code Required
Built for
Freight Forwarders3PL ProvidersWarehousesCross-Border Logistics
Where logistics teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A logistics enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Logistics team still does by hand
Routine logistics questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Shipment Tracking
Customers and partners trace consignments, get ETA updates, and receive exception alerts without calling ops.
Live ETA · Milestone Scans · Exceptions · POD
- 02
Freight Quotes & Booking
Collect origin, destination, weight, and service level, then return instant quotes and book collection slots inline.
Quotes · Service Levels · Collection Slots · Booking
- 03
Customs & Documentation
Guide HS codes, commercial invoice requirements, and customs status checks from your compliance playbooks.
HS Codes · Invoices · Clearance · EORI
- 04
Warehouse & Inventory Queries
Answer stock-on-hand, inbound ASN status, and pick readiness for B2B clients connected to your WMS.
Stock Levels · ASN · Pick Status · WMS
- 05
Driver Dispatch & POD
Drivers confirm jobs, report delays, and submit proof-of-delivery details through mobile-friendly chat flows.
Job Sheets · Delays · POD Photos · Dispatch
- 06
Returns & Claims
Handle delivery failure reattempts, damage claims intake, and returns authorisation with structured data capture.
Re-Delivery · Claims · RMA · Refunds
Questions your logistics site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
Where is my consignment LDN-48213? It was due yesterday.
What would 3 pallets, London to Madrid, cost on a 5-day service?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made logistics helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Freight Quote Bot
Rates, lanes, booking
Customs Advisor
Docs, HS codes, clearance
Warehouse Bot
Stock, ASN, pick status
Dispatch Coordinator
Driver jobs, POD, delays
Returns & Claims Bot
RMA, damage, re-delivery
+ 4 more logistics roles available
Built around how logistics teams work
Practical pieces that save time · not a pile of AI features to configure.
Ops & Tariff Knowledge Base
Upload rate cards, SOPs, customs guides, and SLA documents. NIVA answers from your exact operational content.
Account & Shipment Memory
Repeat shippers pick up with open consignments, contract tiers, and preferred lanes already in context.
Quote-to-Book Flows
Automate quote collection, approval, and booking confirmation with a hand-off into your transport system.
TMS & WMS Integration
Pull tracking events, inventory, and rate data from your TMS, WMS, or custom APIs in real time.
Freight Quote-to-Book Flow
Trigger
Customer requests LHR → DXB quote, 120kg
Collect
Dimensions, service level, incoterms
Quote
Express & standard options presented
TMS
Collection booked, label generated
What visitors can actually get done
Beyond FAQs · for logistics businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
From a short setup call to live chat on your customer portal in under a day.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the logistics questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak logistics. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many logistics teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated logistics environments.
- GDPR / Privacy
- ISO 27001 Aligned
- Customs Data Handling
- SOC 2 Ready
Common questions
Straight answers before you start.
Yes. NIVA connects to major TMS and WMS platforms via REST API for live tracking, inventory, and booking data.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for logistics.
Try NIVA free for Logistics
Spin up a logisticschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem