Vessel Arrival Bot
Berths, schedules, pilotage, port health
AI chatbot for
Port & Terminal
Cargo, Vessel Operations & Compliance
When port & terminal customers ask about vessel arrival & berth information, container status & gate moves, and customs & documentation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Port Personas
24/7
Operations Access
0
Code Required
Built for
Port AuthoritiesTerminal OperatorsShipping AgentsCargo HandlersCustoms Brokers
Where port & terminal teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A port & terminal enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Port & Terminal team still does by hand
Routine port & terminal questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Vessel Arrival & Berth Information
Shipping agents, masters, and operators query vessel arrival schedules, berth assignments, pilotage requirements, and port health procedures through chat. NIVA surfaces live berth management system data · reducing port control team call volume.
Berth Assignment · Arrival Schedule · Pilotage · Port Health
- 02
Container Status & Gate Moves
Importers, hauliers, and freight forwarders query container availability for collection, customs hold status, and gate-in/gate-out times through chat. NIVA integrates with your TOS for real-time container visibility.
Container Availability · Customs Hold · Gate Times · TOS Integration
- 03
Customs & Documentation
Importers and customs brokers query customs clearance status, ENS/EXS submission requirements, and documentation checklist for specific cargo types through chat · reducing customs team inbound query volume.
Clearance Status · ENS/EXS · Documentation Checklist · Customs Queries
- 04
Dangerous Goods Compliance
Shipping agents and freight forwarders query IMDG DG declaration requirements, segregation rules, and port DG acceptance policies through chat · reducing DG officer time on routine compliance queries.
IMDG Code · DG Declarations · Segregation · DG Acceptance
- 05
Haulier & Gate Operations
Hauliers query container gate-in appointment booking, driver induction requirements, overweight/OOG cargo procedures, and weighbridge protocols through chat · reducing gate congestion from uninformed arrivals.
Gate Appointments · Driver Induction · OOG Cargo · Weighbridge
- 06
ISPS & Port Security Queries
Security officers and vessel representatives query ISPS security level status, PFSO contact details, and ship-to-shore interface requirements through chat · from your port PFSP documentation.
ISPS Security Level · PFSO Contact · Ship-Shore Interface · PFSP
Questions your port & terminal site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
We have a vessel with 4 x 20ft containers of Class 6.1 toxic liquids. What are your acceptance requirements and segregation rules at the terminal?
How does the vehicle booking system work, and what happens if my driver misses the slot?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made port & terminal helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Container Status Bot
Availability, holds, gate times, TOS
Customs & Documentation Bot
Clearance, ENS/EXS, documentation
Dangerous Goods Bot
IMDG, DG declarations, segregation
Haulier & Gate Bot
Gate appointments, induction, OOG
ISPS Security Bot
Security level, PFSO, ship-shore
+ 4 more port & terminal roles available
Built around how port & terminal teams work
Practical pieces that save time · not a pile of AI features to configure.
Port Authority & Operational Knowledge Base
Upload your port information guide, ISPS plan, DG acceptance policy, customs procedures, and tariff schedule. NIVA answers every agent and operator query from your approved port documentation.
Vessel & Agent Context Memory
NIVA tracks each vessel's pre-arrival file, documentation status, and berth history · giving port teams and agents instant context without system log-ins.
Pre-Arrival & Gate Flow Automation
Build pre-arrival documentation checklist flows and gate appointment booking workflows in NIVA's guided chat steps. Trigger port authority notifications and TOS updates automatically.
TOS, Port Community System & Customs Integration
NIVA integrates with Navis SPARCS, CATOS, and port community systems including Destin8 and CNS. Container status, vessel schedules, and customs clearance data sync in real time.
Vessel Pre-Arrival Checklist Flow
Trigger
Vessel submits 72hr pre-arrival notice
Checklist
Required docs collected from agent
Confirm
Berth assigned, services booked
Port Control
Pre-arrival file complete, notified
What visitors can actually get done
Beyond FAQs · for port & terminal businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most port & terminal teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the port & terminal questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak port & terminal. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many port & terminal teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated port & terminal environments.
- SOLAS Convention
- ISPS Code
- IMDG Code
- GDPR / UK GDPR
- Customs & Excise Regulations
- Port Marine Safety Code
Common questions
Straight answers before you start.
Yes. NIVA integrates with Navis SPARCS, CATOS, TBA TOPS, and custom terminal operating systems. Container status, berth assignments, and gate times are surfaced from your live TOS.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for port & terminal.
Try NIVA free for Port & Terminal
Spin up a port & terminalchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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