Customer Service Agent
Accounts, balances, transactions
AI chatbot for
Finance & Banking
Customers, Advisors & Compliance
When finance & banking customers ask about account & balance queries, mortgage & loan applications, and investment & wealth queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Finance Personas
24/7
Customer Access
0
Code Required
Built for
Retail BanksInvestment BanksInsurance FirmsWealth ManagersFintechs
Where finance & banking teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A finance & banking enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Finance & Banking team still does by hand
Routine finance & banking questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Account & Balance Queries
Customers check balances, recent transactions, statement requests, and account details through chat · instantly, without calling the contact centre. NIVA authenticates via your identity layer before responding.
Balance · Transactions · Statements · Account Info
- 02
Mortgage & Loan Applications
NIVA walks customers through pre-qualification, collects income and employment details, explains product options, and routes to human advisors for final assessment · dramatically cutting time-to-decision.
Pre-Qualification · LTV · Product Comparison · Advisor Handoff
- 03
Investment & Wealth Queries
Clients enquire about portfolio performance, product terms, and market conditions. NIVA provides factual, compliant answers from your approved content and escalates to advisors for regulated advice.
Portfolio · Market Info · Product Terms · Advisor Escalation
- 04
Fraud Alerts & Security
NIVA handles first-contact fraud alerts · collecting transaction details, guiding customers through card blocking, and escalating to your fraud team with a full conversation log.
Card Block · Fraud Report · Security Queries · Team Escalation
- 05
KYC & Compliance Onboarding
NIVA guides new customers through KYC document collection, AML questionnaires, and identity verification · reducing onboarding drop-off and manual compliance workload.
KYC · AML · ID Verification · Document Collection
- 06
Payments & Transfer Support
Customers initiate payment queries, resolve failed transfers, and understand fees through chat. NIVA answers instantly and triggers backend actions into your system to your core banking system.
Transfers · Failed Payments · Fee Queries · Faster Payments
Questions your finance & banking site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I received an email saying my account was compromised. What do I do?
What do I need to open a business account, and can I start the application online?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made finance & banking helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Mortgage Advisor Bot
Pre-qual, rates, product comparison
Investment Advisor Bot
Portfolio, market info, product queries
Fraud & Security Agent
Alert handling, card blocks, reports
Compliance Onboarding Bot
KYC, AML, ID collection
Payments Support Agent
Transfers, failed payments, fees
+ 4 more finance & banking roles available
Built around how finance & banking teams work
Practical pieces that save time · not a pile of AI features to configure.
Compliant Knowledge Base
Upload your approved product literature, rate cards, and T&Cs. NIVA answers only from vetted content · every response stays within your regulatory boundary, with full audit trail.
Identity & Auth Integration
NIVA integrates with your identity layer (OTP, biometric, MFA) before surfacing account data. Sensitive data never served without successful authentication.
Loan Origination Automation
Build multi-step loan application flows in NIVA's guided chat steps. Collect income, assets, and employment details then push structured data to your origination system into your system.
Core Banking Integration
NIVA connects to your core banking system (Temenos, Thought Machine, FIS, custom) into your system to read account data and push transaction-initiating actions securely.
Loan Pre-Qualification Flow
Trigger
Customer enquires about personal loan
Ask
Income, term, loan amount, purpose
Pre-qualify
Rate and eligibility shown
automatic updates
Data pushed to origination system
What visitors can actually get done
Beyond FAQs · for finance & banking businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most finance & banking teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the finance & banking questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak finance & banking. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many finance & banking teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated finance & banking environments.
- FCA Regulated Content
- AML / KYC Compliant
- GDPR / UK GDPR
- PCI DSS Aligned
- PSD2 Ready
- MiFID II Aware
Common questions
Straight answers before you start.
NIVA is configured to provide factual, product-based information from your approved content library · not regulated financial advice. For advice, the bot escalates to a qualified human advisor. This boundary is enforced at the knowledge base level.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for finance & banking.
Try NIVA free for Finance & Banking
Spin up a finance & bankingchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem