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Agentic AI · 250+ Industry Specific Personas · Workflow Engine

Build Agentic Chatbots That
Actually Know
Your Industry & Act

NIVA ships 250+ pre-trained industry personas, a full workflow engine, cross-session memory, dynamic forms, and webhook integrations. All white-labelled and live on any site in minutes.

Book a Demo → See Live Bot ↗
250+
Industry Personas
25
Verticals Ready
0
Code Needed
Harbour
Marina Manager
Welcome! I can help with berth bookings and availability. What are you planning?
Do you have space for a 14m yacht this weekend?
Yes! Transient berths available from €50/night. Shall I note your details?
Ask Harbour anything…
Powered by NIVA
Simple Process

Live in 4 Steps

No developers. No weeks of setup. Pick a domain, subscribe to personas, upload knowledge, build flows. Your bot is live.

01
No-Code Admin

Pick Your Domain

Select your industry vertical from 25 pre-configured domains. Each domain brings its own context block, terminology, and persona library, injected into every conversation automatically.

02
Persona Library

Subscribe to Personas

Browse 250+ pre-trained expert personas: Marina Manager, SAP Consultant, Healthcare Advisor, and more. Subscribe to the ones you need, customise tone and triggers, then toggle live.

03
Knowledge + Flows

Add Knowledge & Workflows

Upload PDFs, URLs, or YouTube transcripts. Then build automated workflows: multi-step conversations, conditional logic, dynamic forms, and webhook integrations. No code required.

04
One Script Tag

Embed Anywhere

Drop one line of HTML before </body>. The widget loads fully branded with your colours, bot name, and knowledge. Works on WordPress, Webflow, Shopify, or custom HTML.

Core Features

Everything You Need,
Nothing You Don't

Per-Persona Tool Use

Each persona has its own live tools. A marina persona calls the weather API. An SAP persona searches OSS notes. A logistics persona queries freight rates mid-conversation, automatically.

Learn more
Tools are assigned per persona, not per bot. The AI decides which tool to call based on the question and executes it in real time before composing the answer.
  • Custom REST endpoint tools via webhook
  • Live API calls injected into AI response
  • Tools configured in BotMaster admin, no code required
  • Supports SAP OSS note search, weather, CRM queries

Private Knowledge Base

Upload PDFs, Word docs, URLs, or YouTube transcripts. NIVA indexes your content into a dedicated Vector database. Your bot only knows what you teach it.

Learn more
Content is chunked, embedded, and stored in a private collection per bot. The most relevant chunks are retrieved and injected into every AI response.
  • PDF, DOCX, URL, YouTube, plain text
  • Per-source indexing, update one file at a time
  • Fully isolated per bot. No cross-contamination
  • Index status visible in admin per source

Cross-Session Memory

NIVA remembers visitors across sessions. Return days later and the bot knows your name, your vessel, your previous questions. No re-explaining, no starting from scratch.

Learn more
Memory is stored per visitor identifier and persists across browser sessions. Particularly powerful for recurring relationships: marinas, SaaS onboarding, and healthcare follow-ups.
  • Persistent memory across sessions
  • Bot references past conversations naturally
  • Per-bot memory isolation
  • Opt-out compliant. Memory cleared on request

Full White-Label

Your brand, colours, bot name and avatar. The "Powered by" footer is fully configurable. Sell it to clients as your own product. NIVA stays invisible.

Learn more
Every visual element is configurable from admin, no code. The generated widget.js bakes your brand in at request time, propagating updates everywhere instantly.
  • Bot name, tagline, accent colour, avatar
  • Configurable "Powered by" text and link
  • Multi-tenant isolation per client
  • Works on any website with one script tag

Proactive & Goal-Driven Agents

Agents can pursue goals autonomously. They trigger conversations proactively based on context, monitor for conditions, and execute multi-step plans without waiting for user prompts.

Learn more
Define goals the agent should pursue. Proactive triggers fire when conditions are met: visitor idle, return visitor, upsell opportunity. Self-improvement tracks performance and flags underperforming prompts.
  • Goal definition: "Qualify this lead"
  • Proactive triggers: idle time, return visit, page context
  • Multi-step plan execution
  • Performance monitoring and self-improvement signals

Lead Capture + Analytics

Every conversation is logged. Leads are captured with name and email after two exchanges, automatically. Export to CSV, filter by bot, see exactly what visitors ask.

Learn more
Full conversation history per session, stored and attributed to the correct bot. Lead capture appears naturally after two exchanges.
  • Lead name + email captured automatically
  • Full session history per bot
  • CSV export for any CRM
  • Tenant users see only their own leads
Persona Library

250+ Pre-Trained
Industry Personas.
Ready on Day One.

Stop building from scratch. NIVA ships a superadmin-curated library of 250+ expert personas across 25 industry verticals. Each has its own tone, domain knowledge, trigger keywords, and tool assignments. Tenants subscribe to the personas they need and go live immediately.

250+
Personas ready
25
Industry domains
10
Categories each
Persona categories available per domain
Sales Support Operations Onboarding Billing Compliance Technical Retention Escalation Analytics
Marina & Boating
10 personas
Hospitality
10 personas
Real Estate
10 personas
SaaS & Tech
10 personas
Healthcare
10 personas
Finance & Banking
10 personas
Legal & Compliance
10 personas
Education
10 personas
Automotive
10 personas
Retail & E-commerce
10 personas
Construction
10 personas
Fitness & Wellness
10 personas
Travel & Tourism
10 personas
Restaurants
10 personas
Manufacturing
10 personas
Telecoms
10 personas
Beauty & Aesthetics
10 personas
Property Mgmt
10 personas
Accounting & Tax
10 personas
Insurance
10 personas
Recruitment & HR
10 personas
Non-Profit
10 personas
Government
10 personas
Event Management
10 personas
Your Industry
Custom build
Subscribe, not build. Save weeks of prompt engineering
Tenants browse the library, subscribe to the personas they need, optionally add custom keywords or instructions, and toggle live. Superadmin manages and updates the shared library. Custom personas can be built alongside library ones at any time.
Platform Capabilities

Three Engines.
One Intelligent Bot.

NIVA bundles three production-grade AI systems inside every bot: workflow automation, intelligent form capture, and multi-persona agents. All managed from a single no-code admin dashboard.

Workflow Automation

Flow Engine

Build multi-step automated workflows inside the chat: conditional branching, dynamic forms, persona handoffs, and webhook triggers. No Zapier. No code required.

Conditional branching Webhook at completion Persona handoffs mid-flow
Explore Flow Engine
Smart Forms

Smart Form Engine

Define unlimited forms per bot. The AI reads conversation context and surfaces the right form automatically, inline in the chat widget, no button clicks, no friction.

AI-triggered, not manual Unlimited forms per bot All responses in admin panel
Explore Smart Forms
Multi-Persona AI

Agentic Personas

One bot, a team of specialist AI agents inside. The AI routes each message to the right persona automatically. Invisible to the visitor, precision-tuned per domain.

AI decides who responds 250+ library personas Invisible to the visitor
Explore Multi-Persona
Cross-Session Memory

Your Bot Remembers.
Your Customers Don't Have to Repeat.

NIVA stores what matters across sessions so returning visitors feel known, not anonymous.

Visitor Recognition

The bot recognises returning visitors by session identifier and greets them by name without asking them to log in.

Conversation History

Previous questions, form submissions, and decisions are available to the bot. It references past context naturally in new conversations.

Persona-Aware Memory

Each persona accesses the same visitor memory, so context follows the customer even when routed between Sales, Support, and Onboarding agents.

Privacy Compliant

Memory can be cleared per visitor on request. Stored per bot. No cross-contamination between tenants or bots.

Harbour Marina
Cross-session memory active
Session, 14 days ago
Hi, I'm James. I sail a 12m sloop called Serenity.
Great to meet you James! I have noted Serenity, a 12m sloop. Shall I check available berths for you?
Yes, looking at mid-July for 2 weeks.
Noted! I've logged your dates. I'll follow up closer to July with availability.
Memory saved: James · Serenity · 12m sloop · July 2026
New session, today
Hi again
Welcome back James! Good to hear from you. How's Serenity? July is coming up fast. Shall I check current berth availability for your 2-week stay?
Embed

One Line.
Any Website.

NIVA generates a unique widget script per bot. Works on WordPress, Webflow, Shopify, custom HTML, and any other platform.

Auto-branded
Your colours, avatar, and name are baked into the script.
Instantly updated
Update personas or flows in admin. Widget refreshes everywhere it is embedded.
CORS-ready
Works across domains out of the box. No proxy needed.
index.html
<!-- Before </body> -->

<script
  src="https://niva.nivalabs.ai
   /marina/widget.js"
></script>

— That's it. ——————————
✓ Bot: Harbour Marina
✓ Personas: 4 subscribed
✓ Flows: 2 active
✓ Memory: cross-session on
✓ Status: Live ●
Pricing

Simple, Honest Pricing

Start free. Scale when you're ready. No surprise usage bills ever.

Monthly
Annual Save 20%
Free forever
Starter

Perfect for testing NIVA with your first bot before committing.

$0
forever free
 
Get Started Free
What's included
  • 1 persona (library or custom)
  • 100 messages / month
  • Knowledge base (PDF, URL, text)
  • Embeddable widget
  • Full white-label
  • Dynamic forms
  • Workflow engine
  • Cross-session memory
  • Webhooks
  • Multi-tenant access
Small business
Basic

For solo users and small businesses deploying vertical bots.

$79
/ month
Billed monthly
Book a Demo
Everything in Free, plus
  • 3–5 personas (library + custom)
  • 2,000 messages / month
  • PDF, DOCX, URL, YouTube
  • Dynamic forms + webhooks
  • Cross-session memory
  • Lead capture + CSV export
  • Full session analytics
  • Workflow engine
  • Multi-tenant admin
Most Popular
Agencies & teams
Pro / Agency

Multi-tenant dashboard for agencies reselling bots to clients.

$249
/ month
Billed monthly
Book a Demo
Everything in Basic, plus
  • 20–50 personas per bot
  • 10,000 messages / month
  • Full workflow engine (Niva Flow)
  • Multi-tenant admin
  • Agency client isolation
  • Unlimited forms + webhooks
  • Proactive & goal-driven agents
  • Priority email support
  • All AI providers per bot
Large organisations
Enterprise

Unlimited bots, dedicated support, SLAs, and custom integrations.

$799
/ month starting
tailored to your scale
Talk to Us
Everything in Pro, plus
  • Unlimited personas
  • Unlimited messages
  • BYOK (Bring Your Own AI Key)
  • On-premise deployment option
  • Dedicated support + SLAs
  • Custom integrations (SAP, ERP)
  • Onboarding & training
  • Compliance assistance

All paid plans include a free first bot build session during onboarding.
Questions? solutions@nivalabs.ai

How We Compare

NIVA vs The Alternatives

Verified pricing April 2026. Real feature differences that matter to your business.

Feature
from $79/mo
AI + personas included
Chatbase
from $19/mo
+ $199/mo white-label
Botpress
from $89/mo
+ AI tokens extra
Tidio
from $29/mo
+ Lyro AI add-on
Personas & Intelligence
Pre-built industry persona library250+ across 25 verticalsNoneNoneNone
Multi-persona routing (auto)Yes: AI decidesNoManual flow routing onlyNo
Per-persona tool use (live API calls)Yes: agentic engineAI Actions (plan limits)Yes: developer setupNo
Cross-session memoryYes: built-inNoNoNo
Proactive & goal-driven agentsYes: Pro+ plansNoNoNo
Domain context injectionYes: 25 domainsNoNoNo
Workflow & Automation
Visual workflow / flow engineYes: Niva Flow, no codeNo conditional logicYes: developer requiredRule-based flows only
Dynamic forms (AI-triggered)Yes: unlimited, inlineAI Actions onlyYes: dev requiredFlows add-on +$29/mo
Webhook on form / flow completionYes: all paid plansLimited AI ActionsYesAdd-on only
Multi-step workflow engineYes: visual + AI hybridNoYes: developer requiredVery basic
Human escalation with AI summaryYes: built-inBasic handoff onlyPlus plan+Yes: core feature
Knowledge Base
PDF, DOCX, URL indexingAll plansAll plansAll plansLimited on free
YouTube transcript indexingYesNoNoNo
Private vector DB per bot instanceYes: fully isolatedYes100MB on freeNot applicable
Knowledge base size limitNo character cap33MB cap on all paidStorage limits per planContent-based limits
Pricing & Deployment
AI included in plan priceYes: alwaysYesNo: billed separatelyNo: Lyro add-on +$39/mo
White-label includedYes: all plans$199/mo extraPlus plan+ only$20/mo extra
Multi-tenant client isolationYes: built-in adminNoNoNo
BYOK (Bring Your Own AI Key)Yes: EnterpriseNoYesNo
On-premise deploymentYes: EnterpriseNoLegacy v12 onlyNo
Predictable monthly billYes: flat rateCredits basedNo: usage-based AI3 separate quotas
Lead capture + CSV exportYes: all paid plansYesLimited on lower plansYes
MS Teams / Slack integrationYes: Enterprise roadmapNoYesNo

Competitor pricing verified April 2026 from public pricing pages. Book a demo to see NIVA live before committing to anything.

Testimonials

What Our Clients Say

★★★★★
"

We embedded the NIVA bot on our marina website in under 20 minutes. It now handles 60% of incoming enquiries without anyone on staff touching them. The multi-persona routing is genuinely impressive. Visitors get the right expert every time.

JH
James H.
Marina Manager, United Kingdom
★★★★★
"

We uploaded our full rate card and service guides. The bot answers pricing questions accurately every time. The booking form appears automatically at exactly the right moment. It feels like magic. Setup was honestly faster than I expected.

SR
Sofia R.
Operations Lead, Logistics Company
★★★★★
"

We resell NIVA to our clients as part of our digital agency offering. The white-label setup is seamless. Our clients think we built it from scratch. Having 250 pre-trained personas means we can go live in any vertical in hours, not weeks.

MT
Marcus T.
Director, Digital Agency
See a Live NIVA Bot in Action
Try the Harbour Marina bot, built and deployed on NIVA. Real knowledge base, real personas, real responses.
Try Live Bot Book a Demo
FAQ

Frequently Asked Questions

Everything you need to know before booking a demo.

Do I need a developer to set up NIVA?
+
No. The entire setup covers domain selection, persona subscription, knowledge base, forms, flows, and embed, all done through a clean no-code admin panel. The only technical step is pasting one script tag into your website's HTML, which any non-developer can do.
What is the 250+ persona library?
+
The persona library is a superadmin-curated collection of 250+ pre-trained AI personas across 25 industry verticals. Each persona has a configured role, tone, domain prompt, trigger keywords, and tool assignments, ready to subscribe and deploy. Tenants browse the library, subscribe to the personas they need, and can optionally add custom instructions on top. No prompt engineering required.
How does the workflow / flow engine work?
+
The Niva Flow engine lets you build multi-step automated conversations using a no-code builder. You define nodes (messages, conditions, forms, persona handoffs) and connect them with conditional branches. When a visitor's conversation matches a flow trigger, the bot follows the defined path, surfacing forms, branching on responses, and firing webhooks at completion. No code required.
How do dynamic forms work inside the chat?
+
You define forms in the admin with any field types you need. You write the trigger in plain English (e.g. "when the user wants to book a berth"). The AI reads every message and, when intent matches, surfaces the form inline inside the chat widget, no new tab, no redirect. The visitor fills it in, and the data is stored in admin and optionally fired to your webhook endpoint immediately.
What is cross-session memory?
+
Cross-session memory means the bot remembers visitors across separate browser sessions. If a visitor chatted with your bot last week, told it their name and what they're looking for, and returns today, the bot recognises them and references that context naturally. No login required. Memory is stored per bot, per visitor identifier, and can be cleared on request.
Can I white-label the bot for my clients?
+
Yes, fully. You control the bot name, logo, accent colour, and the "Powered by" text. You can set it to show your agency name, your client's brand, or remove branding entirely. Each client gets their own login with access only to their bot's data. NIVA stays invisible.
Which AI model does NIVA use?
+
NIVA supports multiple AI providers: Azure OpenAI (GPT-4 class), Anthropic Claude, Ollama (local, free), and OpenRouter. Each bot can be configured to use a different provider and model. Enterprise clients can bring their own Azure OpenAI keys (BYOK) to reduce variable costs.
Can NIVA connect to SAP or ERP systems?
+
Yes. NIVA supports custom tool integrations via the agentic engine. An SAP persona can be configured to call the SAP Support Portal API to search OSS notes, query T-code documentation, or retrieve SAP Marketplace information mid-conversation. This requires a valid S-User ID with API access. Contact us for Enterprise SAP integration setup.
What is BYOK and when do I need it?
+
BYOK (Bring Your Own Key) means you use your own Azure OpenAI API key instead of NIVA's shared infrastructure. This significantly reduces the variable cost per message for high-volume deployments and gives you full data sovereignty. API calls go directly from NIVA to your own Azure account. Available on Enterprise plans. Ideal for clients with existing Microsoft agreements.
Is there a free trial?
+
We don't offer a self-serve free trial yet, but we do a live demo where we build your first bot together during a 30-minute call. Your actual content indexed, your personas configured, a real bot running before the call ends. Book a demo to get started.

Ready to Build
Your Intelligent Bot?

Book a 30-minute demo. We'll build your first bot live during the call. Choose from 250+ personas, load your knowledge, and go live before the call ends.

Book a Demo Call → Email Us

No commitment · Responds within 24 hours · solutions@nivalabs.ai