Citizen Enquiry Bot
Service info, hours, eligibility FAQs
AI chatbot for
Government
Citizens, Services & Compliance
When government customers ask about citizen enquiries & service information, benefits & entitlement guidance, and appointment scheduling after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Government Personas
24/7
Citizen Access
0
Code Required
Built for
Local CouncilsCentral GovernmentPublic AgenciesHousing AuthoritiesSocial Services
Where government teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A government enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Government team still does by hand
Routine government questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Citizen Enquiries & Service Information
NIVA answers questions about council services, opening hours, eligibility criteria, and local regulations from your approved content. Citizens get accurate answers instantly · no hold queues, no callbacks.
Service Hours · Eligibility Info · Local Regulations · FAQ Handling
- 02
Benefits & Entitlement Guidance
NIVA guides citizens through benefits eligibility checks, application processes, and required documentation · reducing incomplete applications and repeat contact from confused claimants.
Benefits Eligibility · Application Guidance · Documentation · Universal Credit
- 03
Appointment Scheduling
Citizens book appointments for housing, benefits, planning, and social services through chat. NIVA checks officer availability, confirms slots, and sends reminders · reducing missed appointments.
Housing Appointments · Benefits Meetings · Planning Queries · Reminders
- 04
Complaint & Issue Triage
NIVA captures citizen complaints and service failure reports · missed bin collections, pothole reports, noise complaints · and routes them to the correct department with a reference number issued instantly.
Complaint Logging · Issue Reporting · Reference Numbers · Department Routing
- 05
Housing & Planning Queries
NIVA answers planning application status queries, housing register questions, and repair reporting for council properties · reducing housing department call volume on routine enquiries.
Planning Status · Housing Register · Repair Requests · Application Tracking
- 06
Multilingual Citizen Support
NIVA auto-detects citizen language and responds in 90+ languages · ensuring equitable access to public services for non-English speaking residents without separate translation resources.
90+ Languages · Equitable Access · Auto-Detection · Inclusive Services
Questions your government site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I want to apply for a disabled parking bay outside my house. What do I need and how long does it take?
My bin wasn't collected this morning. How do I report it and when will it be picked up?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made government helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Benefits Advisor Bot
Entitlements, applications, documentation
Appointment Scheduling Bot
Housing, benefits, social services slots
Complaint Triage Bot
Issue logging, reference numbers, routing
Housing & Planning Bot
Applications, repairs, register queries
Local Services Bot
Bins, parking, recycling, local info
+ 4 more government roles available
Built around how government teams work
Practical pieces that save time · not a pile of AI features to configure.
Council Policy & Service Knowledge Base
Upload your service guides, eligibility criteria, local bylaws, and planning policies. NIVA answers citizen queries from your approved content · never from outdated or unvetted sources.
Citizen Case Memory
NIVA remembers ongoing citizen cases · complaint references, appointment details, and application status. Returning citizens pick up where they left off without repeating their situation.
Service Request Flow Automation
Build complaint logging, benefits application, and appointment booking flows in NIVA's guided chat steps. Each submission triggers the right back-office system automatically into your system.
Case Management System Integration
NIVA integrates with Granicus, Salesforce Government Cloud, Microsoft Dynamics 365, and bespoke council CRM systems. Service requests, complaints, and appointments log directly to your back office.
Citizen Complaint Logging Flow
Trigger
Citizen reports missed collection
Capture
Postcode, bin type, date collected
Log
Reference number issued instantly
Route
Case sent to Waste Services team
What visitors can actually get done
Beyond FAQs · for government businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most government teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the government questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak government. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many government teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated government environments.
- GDPR / UK GDPR
- Public Sector Equality Duty
- WCAG 2.1 AA Accessibility
- Cyber Essentials
- ISO 27001 Aligned
- Freedom of Information Act 2000
Common questions
Straight answers before you start.
Yes, within defined boundaries. NIVA collects only the minimum data required for each service transaction, stores nothing outside your defined retention policy, and never holds payment or sensitive personal details in chat. All data handling is configurable to your council's GDPR and data governance requirements.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for government.
Try NIVA free for Government
Spin up a governmentchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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