Product Advisor Bot
Discovery, recommendations, gifting
AI chatbot for
Retail & E-commerce
Shoppers, Orders & Loyalty
When retail & e-commerce customers ask about product discovery & recommendations, order tracking & delivery, and returns & exchanges after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Retail Personas
35%
Avg Conversion Lift
0
Code Required
Built for
D2C BrandsDepartment StoresOnline MarketplacesFashion RetailersHigh Street Chains
Where retail & e-commerce teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A retail & e-commerce enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Retail & E-commerce team still does by hand
Routine retail & e-commerce questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Product Discovery & Recommendations
Shoppers describe what they want · occasion, size, colour, budget · and NIVA surfaces the right products from your catalogue instantly. Better than a search bar, more personal than a category page.
Product Match · Gift Finder · Size Guide · Bundle Recommendations
- 02
Order Tracking & Delivery
Shoppers check order status, delivery estimates, and carrier updates through chat · without searching emails or calling customer service. NIVA integrates with your OMS and carrier APIs.
Order Status · Carrier Tracking · Delivery ETA · Address Changes
- 03
Returns & Exchanges
NIVA guides customers through return eligibility checks, generates prepaid labels, and confirms exchange requests · fully automated, reducing support agent workload on the most common query type.
Return Eligibility · Prepaid Labels · Exchange · Refund Status
- 04
Size & Fit Advice
Shoppers get personalised size recommendations based on their measurements, brand comparisons, and fit preference. Fewer size-related returns, higher conversion on fashion categories.
Size Guide · Fit Preference · Measurement Help · Brand Comparison
- 05
Loyalty & Rewards
Members check points balances, redeem rewards, explore exclusive offers, and understand tier benefits mid-conversation. NIVA connects to your loyalty platform for real-time data.
Points Balance · Tier Status · Redemption · Exclusive Offers
- 06
Post-Purchase Support
NIVA handles product queries, care instructions, assembly guides, and warranty questions after purchase · reducing review-damaging frustration and driving repeat purchase intent.
Product Care · Assembly · Warranty · Repurchase Prompt
Questions your retail & e-commerce site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I'm a size 10 in ASOS but usually 12 in M&S. What size should I order in your denim?
Where's my order #58291, and can I still change the delivery address?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made retail & e-commerce helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Order Tracking Agent
Status, delivery, carrier updates
Returns & Exchange Bot
Eligibility, labels, refunds
Size & Fit Advisor
Measurements, brand sizing, fit
Loyalty Rewards Agent
Points, tiers, redemption
Style Consultant Bot
Outfit building, occasion dressing
+ 4 more retail & e-commerce roles available
Built around how retail & e-commerce teams work
Practical pieces that save time · not a pile of AI features to configure.
Live Product Catalogue Knowledge Base
Connect your product feed and upload brand guidelines. NIVA answers product queries with accurate specs, pricing, and availability · updated in real time as your catalogue changes.
Shopper Purchase History Memory
NIVA knows returning shoppers · their order history, size preferences, and loyalty tier. Every interaction is personalised, driving higher AOV and repeat purchase rates.
Post-Purchase Flow Automation
Build review-request, upsell, and re-engagement flows in NIVA's guided chat steps. Trigger the right message at the right post-purchase moment · automatically.
OMS, Shopify & WooCommerce Integration
NIVA connects to Shopify, WooCommerce, Magento, and custom OMS platforms. Order data, inventory, and return status are live · no screen-switching for support agents.
Returns Automation Flow
Trigger
Customer asks about return
Check
Order date, item, reason verified
Generate
Prepaid label emailed instantly
OMS
Return case opened automatically
What visitors can actually get done
Beyond FAQs · for retail & e-commerce businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most retail & e-commerce teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the retail & e-commerce questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak retail & e-commerce. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many retail & e-commerce teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated retail & e-commerce environments.
- GDPR / UK GDPR
- Consumer Rights Act 2015
- DSRs (Distance Selling)
- PCI DSS Aligned
- ASA Advertising Standards
- CCPA Ready
Common questions
Straight answers before you start.
Yes. NIVA connects to Shopify, WooCommerce, Magento, and BigCommerce via REST API. Order data, inventory levels, and customer records are available in real time · the bot answers from live store data.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for retail & e-commerce.
Try NIVA free for Retail & E-commerce
Spin up a retail & e-commercechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem