Guest Services Agent
Reservations, check-in, complaints
AI chatbot for
Hospitality
Guests, Staff & Reservations
When hospitality customers ask about reservations & booking, concierge requests, and in-room dining & f&b after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Hospitality Personas
24/7
Guest Coverage
0
Code Required
Built for
HotelsResortsF&B OperatorsServiced ApartmentsHotel Groups
Where hospitality teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A hospitality enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Hospitality team still does by hand
Routine hospitality questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Reservations & Booking
Handle room reservations, table bookings, and spa appointments directly in chat. NIVA checks availability, confirms preferences, and sends booking confirmations · without front-desk involvement.
Room Booking · Table Reservations · Spa · Availability
- 02
Concierge Requests
Guests request airport transfers, tour recommendations, restaurant bookings, and local activities through chat. NIVA routes each request to the right department automatically.
Transfers · Tours · Local Tips · Activity Booking
- 03
In-Room Dining & F&B
Guests browse menus, place room-service orders, and get allergen information without picking up the phone. Orders route directly to your F&B system into your system.
Room Service · Menu · Allergens · Order Tracking
- 04
Pre-Arrival Communication
Automate pre-stay messages: online check-in links, upsell room upgrades, collect dietary preferences, and share parking or arrival instructions · all via chat.
Pre-Check-In · Upsell · Preferences · Arrival Info
- 05
Loyalty & Rewards
Guests check loyalty points, redeem benefits, and explore membership tiers mid-conversation. NIVA integrates with your CRM to surface personalised offers at the right moment.
Points Balance · Tier Status · Redemption · Offers
- 06
Maintenance & Housekeeping
Guests report room issues or request housekeeping via chat. Requests are logged and routed to the correct team instantly · no hold music, no form filling.
Issue Reporting · Housekeeping · Maintenance · Tracking
Questions your hospitality site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
What time does the pool close and is there a towel service?
Can we get a late checkout on Sunday, and is breakfast included in our rate?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made hospitality helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Concierge Bot
Activities, transport, recommendations
F&B Order Bot
Room service, menus, dining bookings
Loyalty Advisor
Points, tiers, redemptions, offers
Events Coordinator
Venue enquiries, AV, catering
Maintenance Reporter
Fault logging, housekeeping requests
+ 4 more hospitality roles available
Built around how hospitality teams work
Practical pieces that save time · not a pile of AI features to configure.
Private Hotel Knowledge Base
Upload your hotel policies, menus, room specs, and local guides. NIVA's RAG engine answers guest queries from your exact content · no hallucinations, always on-brand.
Cross-Session Guest Memory
NIVA remembers returning guests · their room preferences, dietary needs, and past requests. Every interaction feels like a warm welcome back, not a cold start.
Workflow Automation
Build upsell flows, pre-arrival sequences, and fault-reporting workflows in NIVA's guided chat steps. Trigger automatic updates to your PMS, POS, or CRM automatically.
Omnichannel Deployment
Deploy on your hotel website, WhatsApp, and in-room tablet · same bot, same context, any channel. Guests continue conversations seamlessly across devices.
Guest Upsell Flow
Trigger
Guest checks in online
Offer
Room upgrade for $30/night?
Action
Guest accepts, PMS updated
automatic updates
Revenue recorded in PMS
What visitors can actually get done
Beyond FAQs · for hospitality businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most hospitality teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the hospitality questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak hospitality. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many hospitality teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated hospitality environments.
- GDPR / Privacy
- PCI DSS (Payment Handling)
- ISO 27001 Aligned
- ADA / Accessibility
- Local Health & Safety
Common questions
Straight answers before you start.
Yes. NIVA integrates with Oracle OPERA, Mews, Apaleo, Cloudbeds, and custom PMS systems via REST API automatic updates. The bot can check room availability, post charges to folios, and update guest profiles in real time without front-desk involvement.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for hospitality.
Try NIVA free for Hospitality
Spin up a hospitalitychatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem