Reservations Agent
Booking, modification, special requests
AI chatbot for
Restaurants
Reservations, Orders & Loyalty
When restaurants customers ask about table reservations, menu & dietary queries, and takeaway & delivery orders after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Restaurant Personas
24/7
Reservation Coverage
0
Code Required
Built for
RestaurantsRestaurant GroupsFine DiningTakeaway & DeliveryEvent Dining
Where restaurants teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A restaurants enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Restaurants team still does by hand
Routine restaurants questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Table Reservations
Guests book, modify, and cancel reservations through chat 24/7 · no phone calls, no hold music. NIVA captures party size, dietary requirements, occasion notes, and special requests automatically.
Booking · Modification · Cancellation · Special Occasions
- 02
Menu & Dietary Queries
Guests ask about ingredients, allergens, vegan options, and calorie counts before visiting. NIVA answers from your live menu · reducing allergen risk and building confidence before arrival.
Allergens · Vegan Options · Ingredients · Calorie Info
- 03
Takeaway & Delivery Orders
Customers browse your menu, place orders, and track delivery status through chat · without needing a third-party app. NIVA pushes orders to your kitchen display or POS into your system.
Order Placement · Menu Browse · Delivery Tracking · POS Integration
- 04
Loyalty & Rewards
Regular diners check points, redeem rewards, and unlock birthday perks through chat. NIVA connects to your loyalty platform for real-time balance and offer personalisation.
Points Balance · Redemption · Birthday Perks · VIP Status
- 05
Private Events & Group Bookings
NIVA handles enquiries for private dining, corporate events, and large-group bookings · collecting headcount, date, menu preferences, and budget before routing to your events team.
Private Dining · Corporate Events · Group Bookings · Menu Selection
- 06
Post-Visit Feedback & Recovery
NIVA sends automated post-visit follow-ups, collects NPS scores, and handles complaints gracefully · turning a bad experience into a recovery opportunity before a negative review is posted.
NPS · Complaint Handling · Review Prompt · Recovery Flow
Questions your restaurants site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My partner has a severe nut allergy. Are any of your pasta dishes completely nut-free?
Could you take a table of 12 this Saturday at 7pm? Do you do a set menu for groups?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made restaurants helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Menu & Allergen Bot
Ingredients, allergens, dietary options
Takeaway Order Bot
Order placement, tracking, POS push
Loyalty Rewards Agent
Points, perks, redemption
Events & Private Dining Bot
Group bookings, event packages
Feedback & Recovery Bot
NPS, complaints, review prompts
+ 4 more restaurants roles available
Built around how restaurants teams work
Practical pieces that save time · not a pile of AI features to configure.
Live Menu Knowledge Base
Upload your menu, allergen matrix, and seasonal specials. NIVA answers every dietary query accurately · updated instantly when you change the menu, no developer needed.
Guest Preference Memory
NIVA remembers returning guests · dietary preferences, favourite dishes, and past occasions. Every visit feels personally recognised, building loyalty naturally.
Post-Visit Feedback Automation
Build post-dining follow-up flows in NIVA's guided chat steps. Visit confirmed → 2 hours later → feedback request → NPS captured → negative response routed to manager.
POS & Reservation System Integration
NIVA integrates with OpenTable, ResDiary, SevenRooms, and POS systems (Square, Toast, Lightspeed) into your system. Reservations and orders push directly · no double entry.
Reservation & Upsell Flow
Trigger
Guest books table for 2
Ask
Occasion, dietary needs noted
Upsell
Tasting menu or wine pairing offered
POS
Reservation + notes pushed to system
What visitors can actually get done
Beyond FAQs · for restaurants businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most restaurants teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the restaurants questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak restaurants. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many restaurants teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated restaurants environments.
- GDPR / UK GDPR
- Food Information Regulations 2014
- Allergen Labelling Rules
- Consumer Rights Act 2015
- PCI DSS (Payments)
- ICO Data Standards
Common questions
Straight answers before you start.
Yes. NIVA integrates with OpenTable, ResDiary, SevenRooms, and Resy via REST API. Reservations, dietary notes, and special occasion flags push directly into your booking system · no manual re-entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for restaurants.
Try NIVA free for Restaurants
Spin up a restaurantschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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