Appointment Scheduler
Booking, rescheduling, reminders
AI chatbot for
Healthcare
Patients, Clinicians & Admin
Patients call to book, reschedule, and ask the same questions every day. NIVA handles bookings and routine queries on your website 24/7, within the boundaries you approve, so your front desk can focus on the patients in the room.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Healthcare Personas
24/7
Patient Access
0
Code Required
Built for
GP PracticesClinics & PolyclinicsPrivate HospitalsAllied Health ProvidersHealth Insurers
Where healthcare teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A healthcare enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Healthcare team still does by hand
The calls your reception handles all day, answered on your website instead.
- 01
Appointments Without the Phone Queue
Patients book, reschedule, or cancel any time of day. Reminders go out automatically, which means fewer no-shows and fewer calls to reception.
Booking · Rescheduling · Reminders · No-Shows
- 02
Right Care, Right Place
The bot points patients to the appropriate option, such as a GP visit, urgent care, or self-care, using only your approved guidance, with clear limits and human escalation.
Signposting · Approved Content · Escalation · Safety
- 03
Insurance & Billing Questions
"Do you take my insurance? What will this cost?" answered from your fee schedules and accepted plans, before the patient gives up and calls.
Insurance · Fees · Coverage · Billing
- 04
Registration & Intake in Chat
New patients complete registration and intake forms in the conversation. Details arrive structured and complete, not scribbled on a clipboard.
Registration · Intake Forms · New Patients · Paperless
- 05
Routine Questions, Instant Answers
Opening hours, parking, referral steps, prescription requests, and pre-appointment instructions answered from your own clinic information.
Hours · Referrals · Prescriptions · Instructions
- 06
Follow-Up That Actually Happens
Post-appointment check-ins, review reminders, and recall messages go out on schedule, and patients can respond in the same chat.
Follow-Up · Recalls · Check-Ins · Engagement
Questions your healthcare site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
Can I get an appointment this week? Evenings would be best.
Do you accept BlueShield, and what does a first consultation cost?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made healthcare helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Triage Advisor
Symptom collection, care pathway
Insurance Coordinator
Coverage, pre-auth, billing
Pharmacy Support Bot
Repeat prescriptions, medication info
Patient Intake Agent
Registration, history, consent forms
Post-Care Follow-Up Bot
Aftercare, NPS, rebooking
+ 4 more healthcare roles available
Built around how healthcare teams work
Practical pieces that save time · not a pile of AI features to configure.
Approved Clinical Knowledge Base
Upload your patient information leaflets, approved clinical guidelines, and FAQs. NIVA answers from your vetted content only · never hallucinating clinical advice.
Intake & Follow-Up Automation
Build pre-appointment intake flows and post-consultation follow-up sequences in NIVA's guided chat steps. Patient data flows straight into your PMS into your system.
PMS & EHR Integration
NIVA integrates with EMIS, SystmOne, Vision, and major EHR systems via HL7 or REST automatic updates. Appointment data, intake forms, and follow-up outcomes write directly to patient records.
Multi-Channel Patient Access
Deploy on your practice website, WhatsApp, and patient-facing apps. Patients access the same bot on any device · consistent, convenient, and always available.
Appointment Booking Flow
Trigger
Patient visits booking page
Ask
Reason for visit, preferred provider
Book
Slot confirmed, reminder set
PMS
Appointment written to system
What visitors can actually get done
Beyond FAQs · for healthcare businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most healthcare teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the healthcare questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak healthcare. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many healthcare teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated healthcare environments.
- HIPAA Aligned
- GDPR / UK GDPR
- CQC Ready
- NHS DSP Toolkit
- HL7 / FHIR Compatible
- ISO 27001 Aligned
Common questions
Straight answers before you start.
The bot works strictly inside the content you approve: bookings, clinic information, and administrative signposting. It does not diagnose, it includes clear disclaimers, and anything outside its scope goes to your staff.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for healthcare.
Try NIVA free for Healthcare
Spin up a healthcarechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem