Medical Information Bot
SmPC, dosing, interactions, off-label
AI chatbot for
Pharmaceuticals
HCPs, Patients & Regulatory Queries
When pharmaceuticals customers ask about medical information requests, adverse event triage & reporting, and sample & literature requests after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Pharma Personas
24/7
HCP & Patient Access
0
Code Required
Built for
Pharma ManufacturersHospital Formulary TeamsMedical Affairs TeamsRegulatory AffairsHealthcare Professionals
Where pharmaceuticals teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A pharmaceuticals enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Pharmaceuticals team still does by hand
Routine pharmaceuticals questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Medical Information Requests
Healthcare professionals request dosing guidance, drug interactions, contraindications, and off-label information through chat. NIVA responds from your approved SmPC and MI library, capturing HCP identity and logging every interaction for ABPI audit.
Dosing Guidance · Drug Interactions · SmPC Delivery · ABPI Audit Log
- 02
Adverse Event Triage & Reporting
NIVA identifies adverse event mentions in any conversation · from HCPs or patients · opens a structured AE collection form, gathers mandatory minimum data, and pushes to your pharmacovigilance system. No AE is missed.
AE Detection · Minimum Dataset Collection · PV System Push · Regulatory Deadline
- 03
Sample & Literature Requests
HCPs request product samples, clinical papers, and patient leaflets through chat. NIVA verifies prescriber credentials, checks sampling compliance limits, and routes fulfilled requests to your field force or fulfilment system.
Sample Requests · Prescriber Verification · Sampling Limits · Literature Delivery
- 04
Patient Support Programme Enrolment
Patients and caregivers enrol in adherence programmes, request nurse support, and access disease management information through chat · improving medication adherence and patient outcomes at scale.
PSP Enrolment · Nurse Support · Adherence · Disease Management
- 05
Formulary & Market Access Queries
Hospital pharmacy and formulary committees query clinical evidence summaries, health economic data, and NICE guidance status. NIVA routes complex access discussions to your Key Account Managers.
NICE Status · Clinical Evidence · HTA Queries · Formulary Support
- 06
Regulatory Document Support
Internal regulatory affairs teams query submission timelines, variation status, and labelling change tracking through NIVA. Structured answers from your regulatory document library reduce inter-team query volume.
Submission Timelines · Variation Status · Labelling Changes · Document Retrieval
Questions your pharmaceuticals site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
Can Cardivex be used in a patient who is also taking warfarin? I'm concerned about interaction risk.
Is Cardivex 10mg available at wholesale right now, and what's the lead time on a bulk order?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made pharmaceuticals helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Adverse Event Bot
AE detection, data collection, PV push
Sample Request Bot
Prescriber verify, limits, fulfilment
Patient Support Bot
PSP enrolment, adherence, nurse referral
Formulary & Access Bot
NICE, HTA, clinical evidence queries
Regulatory Affairs Bot
Submissions, variations, labelling
+ 4 more pharmaceuticals roles available
Built around how pharmaceuticals teams work
Practical pieces that save time · not a pile of AI features to configure.
Approved MI & Regulatory Knowledge Base
Upload your SmPCs, approved Q&A documents, clinical data packages, and ABPI-approved promotional materials. NIVA responds only from verified content · never hallucinating clinical data.
HCP Identity Verification
NIVA verifies healthcare professional identity via GMC/NMC number or prescriber credentials before surfacing prescription-only or sensitive clinical information · meeting ABPI digital interaction requirements.
AE & PSP Workflow Automation
Build adverse event collection and patient support enrolment flows in NIVA's guided chat steps. AE detected → minimum dataset collected → pharmacovigilance system updated → regulatory deadline tracked.
Pharmacovigilance & CRM Integration
NIVA integrates with Veeva Vault Safety, Oracle Argus, IQVIA, Salesforce Health Cloud, and Veeva CRM. AE reports, sample requests, and HCP interactions log directly to your systems of record.
Adverse Event Collection Flow
Trigger
AE mention detected in conversation
Collect
Patient, dose, onset, description
Validate
Minimum dataset confirmed complete
PV System
AE record created, timeline tracked
What visitors can actually get done
Beyond FAQs · for pharmaceuticals businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most pharmaceuticals teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the pharmaceuticals questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak pharmaceuticals. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many pharmaceuticals teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated pharmaceuticals environments.
- ABPI Code of Practice
- MHRA Guidance
- EMA Regulations
- GVP Module VI (Pharmacovigilance)
- GDPR / UK GDPR
- ICH E2D (AE Reporting)
Common questions
Straight answers before you start.
NIVA monitors every conversation for AE signals · mentions of side effects, product complaints, or unexpected reactions · regardless of the topic the conversation started with. When detected, it immediately pivots to structured AE collection and won't close the interaction until the minimum dataset is captured. Every AE interaction is timestamped and logged for regulatory inspection.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for pharmaceuticals.
Try NIVA free for Pharmaceuticals
Spin up a pharmaceuticalschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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