Trip Planner Bot
Itineraries, destinations, budget
AI chatbot for
Travel & Tourism
Travellers, Bookings & Experiences
Travellers plan trips at midnight and book with whoever replies first. NIVA answers destination and booking questions instantly, suggests itineraries from your packages, and captures the enquiry on the spot.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Travel Personas
24/7
Traveller Support
0
Code Required
Built for
Travel AgenciesTour OperatorsDestination ManagementTourism BoardsOTAs
Where travel & tourism teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A travel & tourism enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Travel & Tourism team still does by hand
The enquiries your travel team answers by email and phone, converted while the traveller is still on your site.
- 01
Trip Questions, Answered Instantly
Destinations, best seasons, visas, and what's included, answered from your own brochures and packages while the traveller is still browsing.
Destinations · Visas · Packages · Instant
- 02
Booking Enquiries Captured
The bot collects dates, party size, budget, and preferences in a friendly conversation, then hands your team a ready-to-quote enquiry.
Dates · Budget · Preferences · Warm Leads
- 03
Itinerary Suggestions
"10 days in Japan in October?" The bot proposes an itinerary built from your actual tours and packages, not generic internet lists.
Itineraries · Your Tours · Personalised · Upsell
- 04
Changes & Cancellations
Date changes, cancellation terms, and rebooking options explained from your policies, with structured requests sent to your operations team.
Changes · Policies · Rebooking · Ops Handoff
- 05
Support While They Travel
Check-in times, transfers, meeting points, and emergency contacts available in chat around the clock, in the traveller's own language.
In-Trip · Transfers · Multilingual · 24/7
- 06
Repeat Travellers Remembered
Past trips and preferences carry over, so returning customers get suggestions that fit, and your team gets warmer repeat bookings.
Memory · Preferences · Repeat Bookings · Loyalty
Questions your travel & tourism site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
We're vegetarian and want a 2-week trip to India. Is it manageable for food?
If we book the Peru trip for June, what's your cancellation policy?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made travel & tourism helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Booking Agent Bot
Availability, reservations, pricing
Visa & Entry Advisor
Requirements, documentation, rules
Travel Insurance Bot
Coverage, claims, exclusions
In-Destination Support Bot
On-trip help, emergencies, local tips
Group Travel Coordinator
Group bookings, rooming, logistics
+ 4 more travel & tourism roles available
Built around how travel & tourism teams work
Practical pieces that save time · not a pile of AI features to configure.
Destination & Product Knowledge Base
Upload your destination guides, tour descriptions, hotel portfolios, and visa databases. NIVA answers traveller queries from your curated content · not generic internet search results.
Traveller Preference Memory
NIVA remembers returning customers · their travel style, past destinations, and budget preferences. Every interaction is tailored · the bot recommends based on what they've loved before.
Booking Funnel Automation
Build enquiry-to-booking flows in NIVA's guided chat steps. Interest captured → itinerary built → quote sent → booking confirmed, all automated with human expert review at the right stage.
Reservation System Integration
NIVA integrates with TourPlan, Travelport, Amadeus, and custom booking systems. Enquiry data, availability checks, and booking confirmations sync automatically.
Trip Enquiry to Booking Flow
Trigger
Traveller enquires about Japan
Ask
Duration, budget, travel style
Build
Itinerary + quote generated
CRM
Lead captured, agent notified
What visitors can actually get done
Beyond FAQs · for travel & tourism businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most travel & tourism teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the travel & tourism questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak travel & tourism. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many travel & tourism teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated travel & tourism environments.
- GDPR / UK GDPR
- ATOL / ABTA Compliance
- PCI DSS (Payment Handling)
- Package Travel Regulations 2018
- ASA Advertising Standards
- FCDO Travel Advisory Integration
Common questions
Straight answers before you start.
No. The bot answers from the brochures, packages, and policies you upload. Your tours are the only tours it suggests.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for travel & tourism.
Try NIVA free for Travel & Tourism
Spin up a travel & tourismchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem