Class Booking Agent
Timetable, bookings, cancellations
AI chatbot for
Fitness & Wellness
Members, Classes & Coaches
When fitness & wellness customers ask about class & session booking, membership management, and nutrition & wellness guidance after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Fitness Personas
24/7
Member Access
0
Code Required
Built for
Gyms & Health ClubsPersonal TrainersWellness StudiosYoga & Pilates StudiosNutrition Clinics
Where fitness & wellness teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A fitness & wellness enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Fitness & Wellness team still does by hand
Routine fitness & wellness questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Class & Session Booking
Members browse the timetable and book classes, PT sessions, and spa appointments through chat · no app download required. NIVA syncs with your booking system and sends automatic reminders.
Class Booking · PT Sessions · Timetable · Reminders
- 02
Membership Management
Members upgrade, freeze, cancel, or query their membership terms through chat. NIVA handles the conversation, applies the right policy, and updates your membership system into your system.
Freeze · Upgrade · Cancel Retention · Payment Queries
- 03
Nutrition & Wellness Guidance
Members get macro guidance, meal plan suggestions, hydration tips, and supplement advice from NIVA's nutrition helper · always within your approved dietary guidance, never as medical advice.
Macros · Meal Plans · Hydration · Supplement Info
- 04
Goal Setting & Progress Tracking
NIVA helps members set fitness goals, logs milestone check-ins, and celebrates progress · keeping motivation high between PT sessions and reducing passive churn.
Goal Setting · Progress Check-In · Motivation · Milestone Alerts
- 05
New Member Onboarding
New joiners get a guided intro · gym tour booking, induction scheduling, PT consultation offer, and class recommendations matched to their stated goals. First impressions built automatically.
Induction · PT Consultation · Class Recommendation · Goal Capture
- 06
Churn Prevention & Re-engagement
NIVA detects at-risk members (inactivity signals, upcoming membership renewal) and triggers personalised re-engagement flows · a free PT session offer, a class recommendation, or a loyalty reward.
Inactivity Detection · Re-engagement · Loyalty Reward · Retention Offer
Questions your fitness & wellness site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I want to lose 8kg in 3 months. What classes should I focus on and what should I be eating?
I'm travelling for two months. Can I freeze my membership instead of cancelling?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made fitness & wellness helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Membership Manager Bot
Freeze, upgrade, cancel, billing
Nutrition Advisor Bot
Macros, meal plans, supplements
Goal Tracking Bot
Goal setting, milestones, motivation
New Member Onboarding Bot
Induction, PT consult, classes
Retention & Re-engagement Bot
Inactivity alerts, offers, rewards
+ 4 more fitness & wellness roles available
Built around how fitness & wellness teams work
Practical pieces that save time · not a pile of AI features to configure.
Class Library & Policy Knowledge Base
Upload your timetable, class descriptions, membership T&Cs, and nutrition guides. NIVA answers member queries from your exact content · always accurate, never guessing.
Member Preference Memory
NIVA remembers each member's favourite classes, dietary preferences, and fitness goals. Every interaction feels personal · not a generic FAQ bot.
Retention & Re-engagement Automation
Build inactivity-triggered re-engagement flows in NIVA's guided chat steps. 14-day absence → personalised outreach → class recommendation → booking prompt, all automated.
Booking System & POS Integration
NIVA integrates with Mindbody, Glofox, TeamUp, and custom gym management systems. Class bookings, membership updates, and payment queries sync to your system automatically.
Member Retention Flow
Trigger
Member inactive for 14 days
Reach out
Personalised check-in message
Offer
Free PT session or class credit
Book
Session confirmed, churn prevented
What visitors can actually get done
Beyond FAQs · for fitness & wellness businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most fitness & wellness teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the fitness & wellness questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak fitness & wellness. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many fitness & wellness teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated fitness & wellness environments.
- GDPR / UK GDPR
- ICO Data Standards
- Equality Act 2010
- Consumer Rights Act 2015
- ASA Advertising Standards
- Medical Disclaimer Standards
Common questions
Straight answers before you start.
Yes. NIVA integrates with Mindbody, Glofox, TeamUp, and Virtuagym via REST API. Class bookings, PT session scheduling, membership updates, and attendance data all sync automatically.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for fitness & wellness.
Try NIVA free for Fitness & Wellness
Spin up a fitness & wellnesschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem