Production Status Bot
Work orders, stages, bottlenecks
AI chatbot for
Manufacturing
Operations, Quality & Supply Chain
When manufacturing customers ask about work order status & tracking, quality control & ncr queries, and supply chain & inventory queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Manufacturing Personas
24/7
Operations Access
0
Code Required
Built for
OEM ManufacturersPrecision EngineeringProcess ManufacturingFMCG ProductionAerospace & Defence
Where manufacturing teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A manufacturing enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Manufacturing team still does by hand
Routine manufacturing questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Work Order Status & Tracking
Operators and supervisors query work order progress, stage completion, and bottlenecks through chat. NIVA integrates with your MES/ERP to surface live production data without screen-switching.
Work Order Status · Stage Tracking · Bottleneck Alerts · ERP Integration
- 02
Quality Control & NCR Queries
Quality teams raise non-conformance reports, query inspection criteria, and check calibration schedules through chat. NIVA integrates with your QMS for live NCR status and corrective action tracking.
NCR Submission · Inspection Criteria · Calibration · CAPA Tracking
- 03
Supply Chain & Inventory Queries
Production planners check material stock levels, delivery ETAs, and supplier lead times through chat. NIVA connects to your ERP inventory module for real-time answers without spreadsheet hunts.
Stock Levels · Delivery ETAs · Lead Times · Reorder Alerts
- 04
Health, Safety & Compliance
Operatives query COSHH data sheets, PPE requirements, permit-to-work conditions, and risk assessment summaries. NIVA answers from your safety management system · instantly, on the shop floor.
COSHH · PPE · Permit to Work · Risk Assessments
- 05
Maintenance & Equipment Queries
Maintenance engineers query service schedules, spare parts availability, and equipment manuals through chat. NIVA integrates with your CMMS to surface the right maintenance information immediately.
Service Schedules · Spare Parts · Equipment Manuals · CMMS Integration
- 06
HR, Payroll & Shift Queries
Shop floor workers check shift rotas, overtime rates, holiday balances, and payroll queries through chat · reducing HR department call volume on routine administration.
Shift Rotas · Overtime · Holiday Balance · Payroll Queries
Questions your manufacturing site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
What's the inspection frequency for the CMM check on the C-series housing and is the current CMM calibrated?
Could you produce 5,000 units of a machined aluminium part by March? What do you need to quote?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made manufacturing helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Quality & NCR Agent
NCRs, inspections, CAPA tracking
Supply Chain Bot
Stock, deliveries, lead times
H&S Compliance Agent
COSHH, PPE, permits, RA
Maintenance Support Bot
Service schedules, parts, CMMS
HR & Payroll Bot
Shifts, overtime, holidays, pay
+ 4 more manufacturing roles available
Built around how manufacturing teams work
Practical pieces that save time · not a pile of AI features to configure.
Engineering & Process Knowledge Base
Upload your SOPs, engineering drawings, process specifications, and safety data sheets. NIVA answers shop floor queries from your exact documentation · always the current revision.
Role-Based Access Control
Separate helpers for operators, supervisors, quality engineers, and management · each accessing only the information appropriate to their role and clearance level.
NCR & Escalation Workflow Automation
Build NCR submission, approval, and CAPA flows in NIVA's guided chat steps. Non-conformance detected → NCR raised → QE notified → CAPA assigned, all automated.
ERP, MES & QMS Integration
NIVA integrates with SAP, Oracle, Epicor, Infor, and custom ERP/MES systems. Work order data, inventory levels, and quality records are live · always current, never stale.
NCR Submission Flow
Trigger
Operator detects non-conformance
Collect
Part, defect type, batch, photos
Submit
NCR logged, QE notified instantly
QMS
CAPA opened automatically in system
What visitors can actually get done
Beyond FAQs · for manufacturing businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most manufacturing teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the manufacturing questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak manufacturing. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many manufacturing teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated manufacturing environments.
- ISO 9001 Quality Management
- ISO 45001 Safety
- IATF 16949 (Automotive)
- AS9100 (Aerospace)
- GDPR / UK GDPR
- COSHH Regulations
Common questions
Straight answers before you start.
Yes. NIVA integrates with SAP, Oracle EBS, Epicor, Infor, and custom ERP/MES systems via REST API or automatic updates. Work order status, inventory levels, production schedules, and quality records are surfaced in real time.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for manufacturing.
Try NIVA free for Manufacturing
Spin up a manufacturingchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem