Plan Advisor Bot
Tariff comparison, allowances, switching
AI chatbot for
Telecoms
Customers, Plans & Technical Support
When telecoms customers ask about plan & tariff queries, technical support & fault resolution, and bill queries & disputes after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Telecoms Personas
65%
Contact Deflection
0
Code Required
Built for
Mobile OperatorsBroadband ProvidersEnterprise TelecomsMVNOsISPs
Where telecoms teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A telecoms enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Telecoms team still does by hand
Routine telecoms questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Plan & Tariff Queries
Customers compare plans, understand allowances, and check whether switching makes sense · all through chat. NIVA surfaces the right recommendation based on usage data from your BSS.
Plan Comparison · Allowances · Usage Data · Recommendation
- 02
Technical Support & Fault Resolution
NIVA diagnoses broadband faults, SIM issues, and device problems through structured troubleshooting flows. Line tests, remote resets, and engineer booking · all automated before a human agent is needed.
Line Test · Remote Reset · Fault Ticket · Engineer Booking
- 03
Bill Queries & Disputes
Customers query unexpected charges, roaming costs, and payment history through chat. NIVA explains billing line items, applies credits where policy allows, and escalates disputes to billing specialists.
Bill Explanation · Roaming Charges · Credits · Dispute Escalation
- 04
Upgrade & Retention Offers
When contracts approach renewal, NIVA surfaces personalised upgrade offers based on usage and loyalty tier · handling the upgrade conversation before the customer considers switching to a competitor.
Contract Renewal · Upgrade Offers · Loyalty Discount · Retention
- 05
Network Coverage Queries
Customers check coverage at a specific address or postcode, understand 4G/5G availability, and report dead spots. NIVA integrates with your coverage API for live, accurate answers.
Coverage Check · 4G/5G · Dead Spot Reports · Coverage API
- 06
New Customer Onboarding
New subscribers get guided SIM activation, router setup, and service configuration walkthroughs through chat · reducing call centre load in the first 30 days when churn risk is highest.
SIM Activation · Router Setup · Service Config · First 30 Days
Questions your telecoms site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I'm being charged $38 for international calls I didn't make last month. Can you investigate?
Is full fibre available at my new address, and can I keep my current number when I move?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made telecoms helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Technical Support Agent
Fault diagnosis, line test, engineer
Billing Support Bot
Bill queries, disputes, credits
Upgrade & Retention Bot
Contract renewal, upgrade offers
Coverage Advisor Bot
Coverage check, 4G/5G, dead spots
New Customer Onboarding Bot
SIM activation, router setup
+ 4 more telecoms roles available
Built around how telecoms teams work
Practical pieces that save time · not a pile of AI features to configure.
Tariff & Policy Knowledge Base
Upload your full product catalogue, tariff guides, and T&Cs. NIVA answers plan queries accurately · always reflecting your current offers, never serving outdated promotional information.
Account & Usage Context Memory
NIVA pulls account data · current plan, usage, contract end date, and loyalty tier · via your BSS/CRM. Every interaction is contextual to that specific customer's account.
Fault & Upgrade Flow Automation
Build fault diagnosis trees and upgrade offer flows in NIVA's guided chat steps. Trigger the right retention offer at contract renewal · automatically, at scale.
BSS, CRM & Network API Integration
NIVA integrates with Salesforce, Siebel, OSS/BSS platforms, and your network management APIs. Account data, usage, coverage, and fault status are live · no stale answers.
Fault Diagnosis & Resolution Flow
Trigger
Customer reports broadband fault
Diagnose
Remote line test run automatically
Action
Fault ticket raised, engineer booked
BSS
Ticket and slot confirmed in system
What visitors can actually get done
Beyond FAQs · for telecoms businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most telecoms teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the telecoms questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak telecoms. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many telecoms teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated telecoms environments.
- Ofcom Consumer Protection
- GDPR / UK GDPR
- PCI DSS (Payments)
- Electronic Communications Code
- NIS Regulations
- ICO Data Standards
Common questions
Straight answers before you start.
Yes. NIVA integrates with your network management API to run remote line tests, detect fault indicators, raise fault tickets, and book engineer appointments · all within the chat conversation, without human agent involvement.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for telecoms.
Try NIVA free for Telecoms
Spin up a telecomschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem