FBO Concierge
Hangar, ramp, overnight holds
AI chatbot for
Aviation
FBOs, MRO, airports & ops
When aviation customers ask about fbo & hangar booking, fuel & ground handling, and mro & parts lookup after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Aviation Personas
24/7
Passenger Coverage
0
Code Required
Built for
AirlinesAirportsMRO ProvidersGround HandlersCargo Operators
Where aviation teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A aviation enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Aviation team still does by hand
Routine aviation questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
FBO & Hangar Booking
Pilots and operators check hangar, ramp, and overnight parking, then hold slots and receive confirmation without calling the desk.
Hangar · Ramp · Transient · Overnight
- 02
Fuel & Ground Handling
Request Jet A / Avgas, GPU, de-ice, and lavatory service through chat. Requests route to ops with aircraft and bay context.
Jet A · GPU · De-Ice · Handling
- 03
MRO & Parts Lookup
Maintenance teams query parts, AOG procedures, and bulletin summaries from your approved manuals and stock lists.
Parts · AOG · Bulletins · Work Orders
- 04
Crew & Roster Queries
Crew check roster notes, hotel transport, briefing packs, and duty limits from internal ops content · without flooding crew control.
Rosters · Briefings · Hotels · Duty
- 05
Cargo & AWB Status
Forwarders and shippers ask AWB status, cut-offs, and docs requirements from your cargo playbooks and tracking data.
AWB · Cut-Offs · ULD · Docs
- 06
Airport & Flight Info
Travellers and partners get gate, weather, slot, and facility answers from your approved airport or airline knowledge · not guesswork.
Gates · Weather · Slots · Facilities
Questions your aviation site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
Do you have hangar space for a Citation this weekend?
Is the nose landing-gear kit for N728AB in stock?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made aviation helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Fuel & Handling Bot
Jet A, GPU, de-ice, lav
MRO Support Agent
Parts, AOG, bulletins
Crew Ops Bot
Rosters, hotels, briefings
Cargo Status Bot
AWB, cut-offs, freight docs
Airport Info Guide
Gates, weather, facilities
+ 4 more aviation roles available
Built around how aviation teams work
Practical pieces that save time · not a pile of AI features to configure.
Aviation Knowledge Base
Upload handling rates, hangar rules, MRO manuals, and ops SOPs. Answers stay bounded to what you approve.
Aircraft & Operator Memory
Returning operators keep tail numbers, preferred services, and open work orders in context across visits.
Handling & Work-Order Flows
Collect aircraft details, service requests, and approvals in chat, then hand off cleanly into your ops or MRO tools.
Ops & MRO System Links
Connect hangar scheduling, fuel systems, or MRO software when you are ready · or start from email and WhatsApp alerts.
Transient Hangar Hold
Trigger
Operator asks for weekend hangar for Citation
Collect
Tail, dates, fuel & GPU needs
Confirm
Hangar 2 bay held, rate & form sent
Ops
Fuel top-up queued, team notified
What visitors can actually get done
Beyond FAQs · for aviation businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
From a short setup call to live chat on your FBO, MRO, or airport site in under a day.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the aviation questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak aviation. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many aviation teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated aviation environments.
- EASA Part-M / Part-145
- FAA Part 121 / 135
- IATA Ground Ops
- EC 261/2004
- GDPR / Privacy
- ICAO SMS
Common questions
Straight answers before you start.
For the wider aviation stack. FBOs, hangars, MRO shops, airports, cargo desks, and charter teams use the same product with different knowledge and helpers.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for aviation.
Try NIVA free for Aviation
Spin up a aviationchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem