Donor Engagement Bot
Giving options, Gift Aid, impact updates
AI chatbot for
Non-Profit
Donors, Volunteers & Beneficiaries
When non-profit customers ask about donor engagement & recurring giving, volunteer recruitment & coordination, and grant & funding queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Non-Profit Personas
24/7
Supporter Access
0
Code Required
Built for
CharitiesFoundationsNGOsInternational Aid OrgsEducational Trusts
Where non-profit teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A non-profit enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Non-Profit team still does by hand
Routine non-profit questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Donor Engagement & Recurring Giving
NIVA guides donors through one-off and recurring giving options, processes Gift Aid declarations, confirms donations, and sends personalised impact updates · building long-term donor relationships at scale.
Monthly Giving · Gift Aid · Donation Confirmation · Impact Reports
- 02
Volunteer Recruitment & Coordination
NIVA captures volunteer applications, matches skills to roles, sends schedule reminders, and answers availability queries · reducing coordinator workload while keeping volunteers engaged.
Volunteer Signup · Role Matching · Shift Reminders · Availability
- 03
Grant & Funding Queries
Beneficiaries and partner organisations ask about eligibility criteria, application deadlines, and funding status. NIVA answers from your approved grant documentation and routes complex cases to programme managers.
Grant Eligibility · Application Deadlines · Funding Status · Programme Queries
- 04
Beneficiary Support & Referrals
NIVA provides first-line support to beneficiaries · answering service eligibility questions, collecting referral information, and routing complex cases to the right support worker or partner organisation.
Eligibility Checks · Referral Collection · Service Info · Case Routing
- 05
Fundraising Campaign Automation
NIVA runs conversational fundraising campaigns · answering campaign questions, capturing pledges, processing donations, and sending personalised thank-you messages · all automated across chat and WhatsApp.
Campaign Queries · Pledge Capture · Automated Thanks · WhatsApp Campaigns
- 06
Impact Reporting & Supporter Updates
NIVA delivers personalised impact updates to donors and supporters · showing how their contribution made a difference. Automated milestone messages increase donor retention and encourage gift upgrades.
Impact Stories · Donor Retention · Milestone Messages · Gift Upgrades
Questions your non-profit site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
If I set up a $20/month donation, how much of it actually reaches the people you help?
How do I volunteer at the food bank, and do I need a background check?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made non-profit helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Volunteer Coordinator Bot
Signup, scheduling, role matching
Grant Information Bot
Eligibility, deadlines, funding status
Beneficiary Support Bot
Service queries, referrals, case routing
Fundraising Campaign Bot
Pledges, donations, campaign queries
Impact Reporting Bot
Donor updates, milestone messages
+ 4 more non-profit roles available
Built around how non-profit teams work
Practical pieces that save time · not a pile of AI features to configure.
Programme & Policy Knowledge Base
Upload your grant criteria, volunteer handbooks, safeguarding policies, and service guides. NIVA answers supporter and beneficiary queries from your exact content · always accurate, always on-mission.
Donor & Volunteer Journey Memory
NIVA remembers each donor's giving history and each volunteer's role preferences. Every interaction is personalised · from a returning donor's impact update to a volunteer's next shift reminder.
Fundraising Flow Automation
Build donation journeys, Gift Aid collection flows, and volunteer onboarding sequences in NIVA's guided chat steps. Trigger CRM updates and thank-you messages automatically at each milestone.
CRM & Payment Platform Integration
NIVA integrates with Salesforce NPSP, Donorfy, Raiser's Edge, and Stripe/GoCardless for donations. Donor records, Gift Aid status, and campaign attribution sync automatically.
Donor Giving Flow
Trigger
Supporter opens donation page
Engage
Monthly vs one-off options shown
Capture
Gift Aid declaration collected
CRM
Donor record updated, receipt sent
What visitors can actually get done
Beyond FAQs · for non-profit businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most non-profit teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the non-profit questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak non-profit. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many non-profit teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated non-profit environments.
- GDPR / UK GDPR
- Charity Commission Regulations
- Gift Aid HMRC Requirements
- NCVO Safeguarding Standards
- Fundraising Regulator Code
- PECR (Email & SMS)
Common questions
Straight answers before you start.
NIVA integrates with Stripe, GoCardless, and Charities Aid Foundation payment platforms. It can guide donors through giving options and hand off to a secure payment flow · or link directly to your existing donation page. Direct payment collection within chat is configurable.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for non-profit.
Try NIVA free for Non-Profit
Spin up a non-profitchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
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Niva Ecosystem