Maintenance Request Bot
Issue logging, triage, contractor dispatch
AI chatbot for
Property Management
Tenants, Landlords & Maintenance
When property management customers ask about maintenance requests & tracking, rent queries & payment support, and lease & tenancy queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Property Personas
24/7
Tenant Access
0
Code Required
Built for
Property ManagersLetting AgentsBlock ManagersLandlordsBuild-to-Rent Operators
Where property management teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A property management enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Property Management team still does by hand
Routine property management questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Maintenance Requests & Tracking
Tenants log maintenance issues through chat · describing the problem, uploading photos, and confirming urgency. NIVA triages, assigns to the right contractor, and keeps the tenant updated throughout.
Issue Logging · Photo Upload · Contractor Assignment · Status Updates
- 02
Rent Queries & Payment Support
Tenants check rent due dates, payment history, and outstanding balances. NIVA answers instantly from your property management system and flags arrears to property managers automatically.
Rent Due Dates · Payment History · Arrears Alerts · Statement Requests
- 03
Lease & Tenancy Queries
Tenants ask about notice periods, break clauses, pet policies, subletting rules, and renewal terms. NIVA answers from the specific tenancy agreement · not generic policy.
Notice Periods · Break Clauses · Pet Policy · Renewal Terms
- 04
Inspection Scheduling
NIVA books periodic property inspections, coordinates tenant availability, sends reminders, and records outcomes · reducing the administrative overhead of routine inspection management.
Periodic Inspections · Tenant Availability · Reminders · Outcome Recording
- 05
Landlord Reporting & Updates
Landlords receive automated maintenance update summaries, rental income reports, and inspection outcomes through chat · keeping them informed without constant property manager calls.
Maintenance Updates · Income Reports · Inspection Outcomes · Landlord Comms
- 06
Move-In & Move-Out Processes
NIVA guides tenants through the move-in checklist, inventory confirmation, key collection, and deposit deduction processes · reducing disputes and administrative delays at both ends of a tenancy.
Move-In Checklist · Inventory · Key Collection · Deposit Process
Questions your property management site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My tenancy ends in 2 months. Do I need to give notice and how much deposit will I get back?
What do you charge for full management, and what exactly does it include?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made property management helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Rent & Finance Bot
Rent queries, payments, arrears
Lease Query Agent
Tenancy terms, notices, renewals
Inspections Coordinator
Periodic inspections, scheduling
Landlord Update Bot
Reports, summaries, income updates
Move-In/Out Agent
Checklists, inventory, deposits
+ 4 more property management roles available
Built around how property management teams work
Practical pieces that save time · not a pile of AI features to configure.
Tenancy & Property Knowledge Base
Upload your tenancy agreements, property policies, and compliance documentation. NIVA answers tenant queries from the specific terms of their agreement · not generic advice.
Tenant & Property Context Memory
NIVA knows each tenant's property, lease terms, and maintenance history. Every interaction is contextual to their specific tenancy · not a one-size-fits-all response.
Maintenance Workflow Automation
Build issue-to-resolution flows in NIVA's guided chat steps. Issue logged → urgency triaged → contractor assigned → tenant updated → job confirmed complete.
PMS & Accounting Integration
NIVA integrates with Arthur, Fixflo, Jupix, and custom PMS platforms. Maintenance jobs, rent records, and inspection outcomes sync automatically · no manual re-entry.
Maintenance Request Flow
Trigger
Tenant reports boiler fault
Triage
Urgency assessed, photos collected
Assign
Emergency contractor dispatched
PMS
Job logged, landlord notified
What visitors can actually get done
Beyond FAQs · for property management businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most property management teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the property management questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak property management. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many property management teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated property management environments.
- GDPR / UK GDPR
- Landlord & Tenant Act 1985
- Homes (Fitness for Habitation) Act 2018
- Gas Safety Regulations
- EICR Requirements
- TDS Deposit Rules
Common questions
Straight answers before you start.
Yes. NIVA integrates with Arthur Online, Fixflo, Jupix, Reapit, and custom PMS platforms via REST API. Maintenance jobs, rent records, tenancy data, and inspection outcomes sync automatically.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for property management.
Try NIVA free for Property Management
Spin up a property managementchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
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Related industries
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Niva Ecosystem