WISMO Tracking Bot
Parcel location, ETA, live map
AI chatbot for
Last-Mile Delivery
Customers, Drivers & Operations
When last-mile delivery customers ask about real-time parcel tracking (wismo), safe place & neighbour preferences, and re-delivery booking & collection after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Delivery Personas
75%
WISMO Call Deflection
0
Code Required
Built for
Courier ServicesParcel NetworksE-commerce FulfilmentClick & CollectGig Economy Platforms
Where last-mile delivery teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A last-mile delivery enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Last-Mile Delivery team still does by hand
Routine last-mile delivery questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Real-Time Parcel Tracking (WISMO)
Customers query parcel location, estimated delivery window, and driver ETA through chat. NIVA integrates with your route optimisation and tracking platform to provide live, street-level delivery status · deflecting up to 75% of WISMO calls.
Parcel Location · Driver ETA · Delivery Window · WISMO Deflection
- 02
Safe Place & Neighbour Preferences
Customers set safe place delivery preferences, add neighbour delivery instructions, and specify access codes through chat. NIVA updates the live delivery system in real time · increasing first-attempt delivery success rates.
Safe Place · Neighbour Delivery · Access Codes · First Attempt Success
- 03
Re-delivery Booking & Collection
Customers who missed a delivery book re-delivery slots or redirect to a collection point through chat. NIVA integrates with your depot system to offer available slots and confirm bookings automatically.
Re-delivery Slots · Collection Point · Depot Redirect · Booking Confirmation
- 04
Damaged & Missing Parcel Claims
Customers report damaged or missing deliveries through chat. NIVA collects claim information, photographs, and order details · creating a structured claim in your customer service system.
Damage Claim · Missing Parcel · Photo Collection · Claim Reference
- 05
Driver Support & Route Queries
Delivery drivers query access instructions, postcode issues, failed delivery procedures, and safe place policies through chat · reducing depot operations team interruptions during peak delivery windows.
Access Instructions · Postcode Issues · Failed Delivery · Safe Place Policy
- 06
Merchant & Retailer Queries
E-commerce merchants query shipment status, daily delivery volumes, failed delivery rates, and SLA compliance through chat. NIVA surfaces carrier performance data · reducing account management call volume.
Shipment Status · Delivery Volumes · Failed Rate · SLA Compliance
Questions your last-mile delivery site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My parcel shows delivered yesterday but I haven't received anything and there's no card. What happens now?
Can I change tomorrow's delivery to my work address instead of home?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made last-mile delivery helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Delivery Preferences Bot
Safe place, neighbour, access codes
Re-delivery Bot
Slot booking, collection point, depot
Claims Bot
Damaged, missing, photo, claim ref
Driver Support Bot
Access, postcodes, failed procedures
Merchant Reporting Bot
Volumes, failed rates, SLA data
+ 4 more last-mile delivery roles available
Built around how last-mile delivery teams work
Practical pieces that save time · not a pile of AI features to configure.
Delivery Policy Knowledge Base
Upload your delivery terms, safe place policies, returns procedures, and compensation guidelines. NIVA answers every customer query accurately · from what happens if a parcel is left wet to how to claim for damage.
Customer & Parcel Memory
NIVA remembers returning customers' delivery preferences, past claims, and safe place instructions · making every delivery interaction feel seamless.
Failed Delivery Flow Automation
Build failed delivery notification sequences and re-delivery booking workflows in NIVA's guided chat steps. Trigger depot system updates and customer SMS notifications automatically.
Route Optimisation & TMS Integration
NIVA integrates with Metapack, Despatchcloud, Shipstation, and route optimisation platforms. Live driver location, parcel status, and delivery slot data sync from your operational systems.
Failed Delivery Re-booking Flow
Trigger
Driver marks delivery failed
Notify
Customer told with re-delivery options
Re-book
Slot confirmed or collection point set
Depot
Re-delivery scheduled, driver allocated
What visitors can actually get done
Beyond FAQs · for last-mile delivery businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most last-mile delivery teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the last-mile delivery questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak last-mile delivery. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many last-mile delivery teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated last-mile delivery environments.
- GDPR / UK GDPR
- Consumer Rights Act 2015
- Parcel Delivery Regulations
- ICO Data Standards
- Age Verification Obligations
Common questions
Straight answers before you start.
Yes. Last-mile operators deploying NIVA with live tracking integration typically see 65–75% WISMO deflection within the first month. Customers self-serve delivery status through chat · only genuinely missing or failed deliveries require agent involvement.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for last-mile delivery.
Try NIVA free for Last-Mile Delivery
Spin up a last-mile deliverychatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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