Place Enquiry Bot
Availability, waitlist, nursery tours
AI chatbot for
Childcare
Parents, Nurseries & Early Years
When childcare customers ask about nursery place enquiries & waitlist, government funding eligibility, and session booking & changes after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Childcare Personas
24/7
Parent Access
0
Code Required
Built for
NurseriesChildcare ChainsChildmindersPre-SchoolsOut-of-School Clubs
Where childcare teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A childcare enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Childcare team still does by hand
Routine childcare questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Nursery Place Enquiries & Waitlist
Parents enquire about availability, age group suitability, and waiting list positions through chat. NIVA captures child details and adds to your nursery management system · ensuring no enquiry is lost.
Place Availability · Age Groups · Waiting List · Enquiry Capture
- 02
Government Funding Eligibility
Parents query 15-hour, 30-hour, and Tax-Free Childcare eligibility through chat. NIVA explains entitlements clearly, checks eligibility criteria, and guides parents through the application process.
15-Hour Entitlement · 30-Hour Funding · Tax-Free Childcare · Eligibility Check
- 03
Session Booking & Changes
Parents book additional sessions, swap session days, and request holiday care through chat. NIVA checks availability and updates your nursery management system automatically · without staff involvement.
Session Booking · Session Swap · Holiday Care · Nursery Management
- 04
Health & Allergy Information
Parents update medical information, allergy alerts, and dietary requirements through chat. NIVA routes updates to the key person and updates the child's record · ensuring safe, informed childcare.
Medical Updates · Allergy Alerts · Dietary Requirements · Key Person
- 05
Daily Reports & Learning Journals
Parents query their child's daily activities, learning journal progress, and development milestones through chat. NIVA surfaces summaries from your early years management system.
Daily Reports · Learning Journal · Milestones · EYFS Progress
- 06
Staff HR & Rota Queries
Practitioners query shift patterns, holiday balances, training requirements, and Ofsted inspection preparation through chat · reducing nursery manager admin time on routine HR queries.
Shift Patterns · Holiday · Training · Ofsted Prep
Questions your childcare site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My son has a severe peanut allergy. How do you manage this in the nursery setting?
Do you have any places for a 2-year-old from September, and what are the weekly fees?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made childcare helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Funding Advisor Bot
15hr, 30hr, Tax-Free Childcare eligibility
Session Booking Bot
Sessions, swaps, holiday care
Health & Allergy Bot
Medical updates, allergies, dietary
Daily Report Bot
Activity summaries, learning journal
Staff HR Bot
Shifts, holidays, training, Ofsted prep
+ 4 more childcare roles available
Built around how childcare teams work
Practical pieces that save time · not a pile of AI features to configure.
Nursery Policy Knowledge Base
Upload your nursery prospectus, policies, fee schedules, and EYFS curriculum information. NIVA answers every parent query from your approved documentation · always accurate and on-brand.
Family & Child Memory
NIVA remembers each family · their children's names, ages, and session history · making every interaction feel warm and personal rather than transactional.
Enquiry & Enrolment Flow Automation
Build enquiry-to-tour-to-registration flows in NIVA's guided chat steps. Capture enquiry → tour booked → registration paperwork sent → child record created, all automated.
Nursery Management System Integration
NIVA integrates with Famly, Tapestry, Nursery In a Box, and iConnect. Child records, session bookings, and funding applications sync automatically.
Nursery Enquiry to Registration Flow
Trigger
Parent enquires about a nursery place
Qualify
Child age, start date, sessions needed
Book
Nursery tour confirmed
Register
Enrolment forms sent post-tour
What visitors can actually get done
Beyond FAQs · for childcare businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most childcare teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the childcare questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak childcare. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many childcare teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated childcare environments.
- GDPR / UK GDPR
- Early Years Foundation Stage (EYFS) Statutory Framework
- Ofsted Registration Requirements
- Working Together to Safeguard Children
- SEND Code of Practice
- Childcare Act 2006
Common questions
Straight answers before you start.
Yes. NIVA's funding advisor helper explains 15-hour universal entitlement, 30-hour extended entitlement, Tax-Free Childcare, and the new entitlements for 1 and 2 year olds · checking eligibility criteria and guiding parents through the application process.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for childcare.
Try NIVA free for Childcare
Spin up a childcarechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
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Niva Ecosystem