Incident Triage Bot
First response, collection, SOC escalation
AI chatbot for
Cybersecurity
SOC Teams, Clients & Security Awareness
When cybersecurity customers ask about incident triage & first response, security policy & compliance queries, and vulnerability advisory after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Cyber Personas
24/7
SOC & Client Access
0
Code Required
Built for
MSSPsIn-House SOC TeamsCISOs & Security TeamsIT Security DepartmentsSecurity Awareness Teams
Where cybersecurity teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A cybersecurity enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Cybersecurity team still does by hand
Routine cybersecurity questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Incident Triage & First Response
Employees and clients report suspected security incidents through chat. NIVA collects structured triage information · user, time, affected systems, observable indicators · and routes to your SOC with priority classification and full context.
Phishing Response · Triage Collection · Priority Classification · SOC Escalation
- 02
Security Policy & Compliance Queries
Staff query acceptable use policies, data handling procedures, BYOD rules, and password requirements through chat. NIVA answers from your approved Information Security Policy · reducing IT helpdesk ticket volume on routine policy queries.
Acceptable Use · Data Handling · BYOD Policy · Password Policy
- 03
Vulnerability Advisory
Security teams query CVE information, patch urgency assessments, and affected system inventories through chat. NIVA surfaces your vulnerability management data and approved advisory content to accelerate analyst workflows.
CVE Queries · Patch Urgency · Affected Systems · Risk Assessment
- 04
Security Awareness Training Support
NIVA delivers interactive security awareness content · phishing recognition, social engineering scenarios, and password hygiene guidance · as a conversational learning tool integrated with your awareness programme.
Phishing Recognition · Social Engineering · Password Hygiene · Awareness Scenarios
- 05
MSSP Client Service Desk
MSSP clients query security alert status, monthly report summaries, service request progress, and SLA performance through chat. NIVA integrates with your SIEM and ticketing platform to surface client-specific data.
Alert Status · Monthly Reports · Service Requests · SLA Performance
- 06
GRC & Audit Query Support
GRC teams query ISO 27001 control requirements, Cyber Essentials Plus scope, DORA obligations, and audit evidence requirements through chat · reducing the time to prepare for audits and assessments.
ISO 27001 · Cyber Essentials · DORA · Audit Evidence
Questions your cybersecurity site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
We've received a ransomware notice on three workstations. What are our first 10 minutes of actions?
We need SOC 2 Type II by year end. Can you get us there, and what does the timeline look like?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made cybersecurity helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Security Policy Bot
AUP, data handling, BYOD, passwords
Vulnerability Advisory Bot
CVEs, patch urgency, affected systems
Security Awareness Bot
Phishing, social engineering, training
MSSP Client Service Bot
Alert status, reports, SLA, service requests
GRC & Compliance Bot
ISO 27001, Cyber Essentials, DORA, audits
+ 4 more cybersecurity roles available
Built around how cybersecurity teams work
Practical pieces that save time · not a pile of AI features to configure.
Security Policy & Procedure Knowledge Base
Upload your Information Security Policy, incident response playbooks, vulnerability management procedures, and GRC frameworks. NIVA answers every query from your approved security documentation · zero hallucination on security-critical content.
Air-Gapped & On-Premise Deploy Option
For security-sensitive environments, NIVA supports on-premise deployment with Ollama (local LLM) · keeping all security query data within your network perimeter. No data leaves your environment.
Incident Triage Flow Automation
Build phishing response, ransomware containment, and data breach notification flows in NIVA's guided chat steps. Trigger SIEM enrichment, ticketing system updates, and management notifications automatically at each escalation step.
SIEM, ITSM & Ticketing Integration
NIVA integrates with Splunk, Microsoft Sentinel, ServiceNow, Jira Service Management, and PagerDuty. Incidents raised through NIVA create enriched tickets in your ITSM with full triage context already captured.
Phishing Incident Response Flow
Trigger
Staff reports suspected phishing
Triage
User, time, link, credential entry?
Contain
Password reset & session revoke actioned
SOC
Incident ticket raised with full context
What visitors can actually get done
Beyond FAQs · for cybersecurity businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most cybersecurity teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the cybersecurity questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak cybersecurity. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many cybersecurity teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated cybersecurity environments.
- ISO 27001 / ISO 27002
- Cyber Essentials Plus
- DORA (Digital Operational Resilience)
- GDPR / UK GDPR
- NIS2 Directive
- NCSC Guidance
Common questions
Straight answers before you start.
Yes. NIVA supports on-premise deployment using Ollama (local LLM) for organisations where all data must remain within the network perimeter. This is available on Enterprise plans and is particularly suited to MSSPs, government clients, and financial institutions with strict data residency requirements.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for cybersecurity.
Try NIVA free for Cybersecurity
Spin up a cybersecuritychatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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