Care Enquiry Bot
Availability, specialisms, assessment booking
AI chatbot for
Eldercare
Families, Residents & Care Teams
When eldercare customers ask about care home enquiries & assessments, care funding queries, and respite & short-stay bookings after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Eldercare Personas
24/7
Family Access
0
Code Required
Built for
Care HomesCare Home GroupsDomiciliary CareDementia CareRetirement Villages
Where eldercare teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A eldercare enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Eldercare team still does by hand
Routine eldercare questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Care Home Enquiries & Assessments
Families enquire about care home availability, specialisms (dementia, nursing, residential), and assessment processes through chat. NIVA qualifies the care need and books a family visit or assessment with the care manager.
Availability · Dementia Care · Assessment Booking · Family Visit
- 02
Care Funding Queries
Families query self-funding costs, local authority funding thresholds, NHS Continuing Healthcare eligibility, deferred payment schemes, and top-up fee arrangements · the most complex and anxiety-inducing part of the care search.
NHS CHC · Local Authority Funding · Deferred Payment · Top-Up Fees
- 03
Respite & Short-Stay Bookings
Families book emergency, planned, and holiday respite stays through chat. NIVA checks availability, collects care needs information, and confirms the booking · providing peace of mind for families caring at home.
Respite Booking · Emergency Respite · Holiday Cover · Short Stays
- 04
Family Communication & Updates
Family members receive wellbeing updates, activity reports, and care plan summaries through chat. NIVA provides a family communication portal · reducing care team time on telephone update calls.
Wellbeing Updates · Activity Reports · Care Plans · Family Portal
- 05
Resident Activity & Lifestyle
Residents and families query the activity schedule, events calendar, and entertainment programme through chat. NIVA helps residents engage with the community and families feel connected to daily life.
Activity Schedule · Events · Entertainment · Community Life
- 06
Staff Recruitment & HR Queries
Care staff query employment terms, shift patterns, mandatory training requirements, and DBS check processes through chat · reducing HR team call volume on routine employment queries.
Shift Patterns · Mandatory Training · DBS Checks · Employment Terms
Questions your eldercare site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My father has Parkinson's and will need increasing nursing care. Does your home have the right expertise and how does the care adapt as his needs change?
What does a week of respite care cost, and do you have availability next month?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made eldercare helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Funding Advisor Bot
CHC, LA funding, deferred payment, top-up
Respite Booking Bot
Respite, short stays, emergency care
Family Communication Bot
Updates, activity reports, care plans
Activities & Events Bot
Schedule, events, entertainment
Staff HR Bot
Shifts, training, DBS, employment terms
+ 4 more eldercare roles available
Built around how eldercare teams work
Practical pieces that save time · not a pile of AI features to configure.
Care & Funding Knowledge Base
Upload your service brochure, fee schedules, NHS CHC guidance, and CQC inspection reports. NIVA answers every family query accurately and sensitively · the most important content on any care home website.
Family & Resident Memory
NIVA remembers each family's enquiry history and their loved one's care needs · making every subsequent interaction feel personally handled, not like starting from scratch.
Enquiry & Admission Flow Automation
Build enquiry-to-assessment-to-admission workflows in NIVA's guided chat steps. Family enquiry → assessment booked → care needs collected → funding conversation → admission, all automated.
Care Management System Integration
NIVA integrates with Person Centred Software (PCS), Nourish, CareDocs, and custom care management systems. Resident records, care plans, and family communication logs sync automatically.
Care Home Enquiry Flow
Trigger
Family enquires about care placement
Qualify
Care need, urgency, funding explored
Visit
Family tour and assessment booked
CRM
Lead captured, care manager notified
What visitors can actually get done
Beyond FAQs · for eldercare businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most eldercare teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the eldercare questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak eldercare. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many eldercare teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated eldercare environments.
- GDPR / UK GDPR
- Care Quality Commission (CQC) Standards
- Mental Capacity Act 2005
- Care Act 2014
- Safeguarding Adults
- NHS CHC Framework 2022
Common questions
Straight answers before you start.
Yes. NIVA's funding helper explains NHS CHC eligibility criteria, the checklist and DST assessment process, and the steps families can take to support a positive outcome · providing factual information and signposting to specialist CHC advocates where appropriate.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for eldercare.
Try NIVA free for Eldercare
Spin up a eldercarechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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