Billing Query Agent
Bills, disputes, direct debits, balance
AI chatbot for
Energy & Utilities
Customers, Outages & Billing
When energy & utilities customers ask about billing queries & dispute resolution, meter reading submission, and outage reporting & status updates after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Energy Personas
24/7
Customer Access
0
Code Required
Built for
Electricity SuppliersGas SuppliersWater UtilitiesRenewable Energy ProvidersEnergy Networks
Where energy & utilities teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A energy & utilities enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Energy & Utilities team still does by hand
Routine energy & utilities questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Billing Queries & Dispute Resolution
Customers query bill amounts, request breakdowns, raise disputes, and understand direct debit changes through chat. NIVA connects to your billing system to surface account-specific data, reducing billing call volume by up to 60%.
Bill Breakdown · Dispute Raising · Direct Debit · Account Balance
- 02
Meter Reading Submission
NIVA guides customers through meter reading submission · including smart meter, prepayment meter, and gas meter reads · validating the figure and updating the account instantly into your system to your billing platform.
Smart Meter · Prepayment · Gas Meter · Estimated vs Actual
- 03
Outage Reporting & Status Updates
Customers report power cuts or gas outages and receive instant postcode-level status updates, estimated restoration times, and proactive SMS notifications · without queuing to speak to an agent.
Outage Status · Restoration ETA · Postcode Lookup · SMS Alerts
- 04
Tariff Switching & Comparison
NIVA presents personalised tariff options based on a customer's usage data, explains the differences clearly, and processes tariff switches · driving revenue through self-serve upsell without sales agent involvement.
Tariff Options · Usage Comparison · Switch Processing · Fixed vs Variable
- 05
Energy Efficiency Advice
NIVA delivers personalised energy-saving tips based on a customer's usage profile, property type, and current tariff · reducing consumption, improving customer satisfaction, and supporting your sustainability reporting.
Usage Analysis · Saving Tips · Smart Devices · Eco Tariffs
- 06
Vulnerability & PSR Support
NIVA identifies vulnerable customers through conversational signals and PSR (Priority Services Register) eligibility checks · collecting registration information and flagging cases to your welfare team automatically.
PSR Registration · Vulnerable Customers · Medical Dependency · Welfare Referral
Questions your energy & utilities site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I'm on a fixed tariff that ends next month. Should I fix again or go variable? My usage is about 3,200 kWh per year.
My smart meter hasn't sent a reading since Tuesday. Do I need an engineer visit?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made energy & utilities helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Meter Reading Bot
Submission, validation, account update
Outage Reporter Bot
Status, ETA, SMS alerts, postcode lookup
Tariff Switch Bot
Comparison, recommendation, switching
Energy Efficiency Advisor
Saving tips, usage profiles, eco advice
Vulnerability & PSR Bot
PSR registration, welfare referrals
+ 4 more energy & utilities roles available
Built around how energy & utilities teams work
Practical pieces that save time · not a pile of AI features to configure.
Tariff & Policy Knowledge Base
Upload your tariff schedules, terms and conditions, smart meter guides, and outage communication scripts. NIVA answers every customer query from your approved content · always accurate, always compliant with Ofgem standards.
Account & Usage History Memory
NIVA holds customer account context across sessions · bill history, submitted readings, and open complaints. Returning customers never repeat themselves, reducing handle time and frustration simultaneously.
Outage & Meter Flow Automation
Build outage notification sequences and meter reading campaigns in NIVA's guided chat steps. Trigger billing system automatic updates, SMS confirmations, and PSR escalations automatically at each step.
Billing & CRM System Integration
NIVA integrates with SAP IS-U, Salesforce Energy & Utilities Cloud, Gentrack, Kraken, and custom billing platforms. Meter reads, tariff changes, and PSR registrations push to your system of record in real time.
Outage Notification Flow
Trigger
Customer reports power cut
Check
Postcode-level outage status pulled
Inform
ETA given, SMS opt-in captured
Notify
SMS sent automatically at restoration
What visitors can actually get done
Beyond FAQs · for energy & utilities businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most energy & utilities teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the energy & utilities questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak energy & utilities. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many energy & utilities teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated energy & utilities environments.
- Ofgem Licence Conditions
- Energy UK Vulnerability Commitment
- GDPR / UK GDPR
- Smart Metering Code of Practice
- PSR (Priority Services Register)
- Consumer Standards
Common questions
Straight answers before you start.
Yes. NIVA integrates with Kraken, Gentrack, SAP IS-U, Salesforce Energy & Utilities Cloud, and bespoke billing systems via REST API. Meter readings submitted through NIVA update your billing platform in real time · no manual data entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for energy & utilities.
Try NIVA free for Energy & Utilities
Spin up a energy & utilitieschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
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Niva Ecosystem