Allergen & Dietary Bot
Allergens, Halal, Kosher, free-from
AI chatbot for
Food & Beverage
Trade Customers, Consumers & Operations
When food & beverage customers ask about allergen & dietary information, product specification retrieval, and trade order queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
F&B Personas
24/7
Customer Access
0
Code Required
Built for
Food ManufacturersFMCG BrandsFood DistributorsFood ServiceGrocery Retailers
Where food & beverage teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A food & beverage enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Food & Beverage team still does by hand
Routine food & beverage questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Allergen & Dietary Information
Trade customers and consumers query allergen declarations, 'free-from' status, Halal/Kosher certification, and dietary suitability. NIVA answers from your approved product specifications · reducing food safety risk from inaccurate verbal information.
Allergen Declaration · Halal/Kosher · Free-From · Dietary Suitability
- 02
Product Specification Retrieval
Trade buyers, food service customers, and technical teams retrieve product specs, nutritional information, ingredient declarations, and packaging data through chat. NIVA surfaces the current specification version from your PIM instantly.
Product Specs · Nutritional Info · Ingredient Declarations · Packaging Data
- 03
Trade Order Queries
Wholesale and food service customers check order status, delivery ETAs, minimum order quantities, and pricing through chat. NIVA integrates with your order management system for live order data.
Order Status · Delivery ETA · MOQ · Pricing
- 04
Quality & Compliance Queries
Retail buyers and food service operators query BRC certification status, audit results, HACCP documentation, and supplier approval status through chat · supporting procurement compliance requirements.
BRC Certification · HACCP · Audit Results · Supplier Approval
- 05
Distributor Support
Distributors query stock availability, promotional pricing, launch dates, and point-of-sale materials through chat. NIVA integrates with your distribution management system for live product and pricing data.
Stock Availability · Promotional Pricing · Launch Dates · POS Materials
- 06
Consumer Product Queries
End consumers query product ingredients, storage instructions, cooking guidance, and where to buy through chat. NIVA provides accurate, brand-consistent answers from your approved consumer content.
Ingredients · Storage Instructions · Cooking Guidance · Where to Buy
Questions your food & beverage site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
We need a vegan cream alternative for a school meal contract. Does your oat cream product carry any dairy cross-contamination risk?
What's your minimum order and lead time for private label granola, and can you match our recipe?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made food & beverage helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Product Spec Bot
Specs, nutrition, ingredients, packaging
Trade Order Bot
Order status, delivery, MOQ, pricing
Quality & Compliance Bot
BRC, HACCP, audit, supplier approval
Distributor Support Bot
Stock, promotions, launches, POS
Consumer Queries Bot
Ingredients, storage, cooking, stockists
+ 4 more food & beverage roles available
Built around how food & beverage teams work
Practical pieces that save time · not a pile of AI features to configure.
Product & Compliance Knowledge Base
Upload your product specifications, allergen matrices, BRC certificates, and Halal/Kosher certifications. NIVA provides accurate allergen and compliance information · reducing food safety risk from verbal miscommunication.
Trade Customer Memory
NIVA remembers each trade customer's account, product range, and pricing terms · giving personalised answers on pricing, MOQs, and delivery schedules.
Trade Order & Specification Flow Automation
Build trade order confirmation flows and product spec distribution workflows in NIVA's guided chat steps. Trigger ERP updates and account manager notifications automatically.
PIM, ERP & Order Management Integration
NIVA integrates with SAP, Oracle, Infor, and custom PIM and OMS platforms. Product specifications, allergen data, and order information sync from your operational systems in real time.
Allergen Query to Spec Delivery Flow
Trigger
Buyer queries allergen for product
Check
Allergen matrix queried from PIM
Answer
Accurate allergen status confirmed
Spec
Full spec sheet emailed immediately
What visitors can actually get done
Beyond FAQs · for food & beverage businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most food & beverage teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the food & beverage questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak food & beverage. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many food & beverage teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated food & beverage environments.
- Food Information Regulations 2014
- EU 1169/2011 Allergen Labelling
- BRC Global Standard for Food Safety
- HACCP Codex Alimentarius
- GDPR / UK GDPR
- Halal/Kosher Certification Standards
Common questions
Straight answers before you start.
NIVA's allergen responses are drawn exclusively from your uploaded allergen matrix and product specifications · never from general knowledge. Every allergen answer references the specific product code and specification version, providing a traceable, auditable record of allergen communications.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for food & beverage.
Try NIVA free for Food & Beverage
Spin up a food & beveragechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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