Admissions Bot
Entry requirements, status, clearing, offers
AI chatbot for
Higher Education
Students, Staff & Applicants
When higher education customers ask about admissions & applicant support, timetable & academic queries, fees, and funding & bursary queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
HE Personas
24/7
Student Access
0
Code Required
Built for
UniversitiesHigher Education CollegesStudent ServicesAdmissions TeamsWellbeing Teams
Where higher education teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A higher education enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Higher Education team still does by hand
Routine higher education questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Admissions & Applicant Support
Prospective students query entry requirements, application status, offer conditions, and open day information through chat. NIVA handles the volume of applicant enquiries during clearing and results day without additional admissions staff.
Entry Requirements · Application Status · Clearing · Open Days
- 02
Timetable & Academic Queries
Students query their timetable, module availability, exam dates, and coursework deadlines through chat. NIVA integrates with your student records system to surface personalised academic information without student services involvement.
Timetable · Exam Dates · Module Queries · Deadline Reminders
- 03
Fees, Funding & Bursary Queries
Students query tuition fee payments, Student Finance deadlines, bursary eligibility, and hardship fund applications through chat. NIVA reduces student finance team call volume while ensuring students access all available financial support.
Tuition Fees · Student Finance · Bursaries · Hardship Fund
- 04
Student Wellbeing Signposting
NIVA identifies students showing distress signals and signposts immediately to your counselling service, mental health advisors, and crisis resources · ensuring no student falls through the net at moments of vulnerability.
Counselling Referral · Mental Health · Crisis Support · Welfare Check
- 05
International Student Support
International students query visa compliance, CAS letters, English language requirements, and accommodation for arrival through chat · in their native language, available 24/7 across different time zones.
Visa Compliance · CAS Letters · Arrival Support · Accommodation
- 06
Staff HR & Administrative Queries
Academic and professional services staff query HR policies, research funding procedures, timetabling submission processes, and estates booking through chat · reducing internal administrative burden across departments.
HR Policies · Research Funding · Timetabling · Room Booking
Questions your higher education site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I'm really struggling financially. My student loan doesn't cover my rent and I don't know what help is available.
What IELTS score do I need for the MBA, and do you offer scholarships for international students?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made higher education helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Academic Queries Bot
Timetable, exams, deadlines, modules
Fees & Funding Bot
Tuition, Student Finance, bursaries, hardship
Student Wellbeing Bot
Counselling referral, mental health, crisis
International Student Bot
Visa, CAS, arrival, accommodation
Staff HR Bot
HR policies, research, admin procedures
+ 4 more higher education roles available
Built around how higher education teams work
Practical pieces that save time · not a pile of AI features to configure.
University Policy & Academic Regulation Knowledge Base
Upload your academic regulations, student handbook, fee schedules, visa compliance procedures, and campus guides. NIVA answers every student and staff query from your current approved documentation.
Student Journey Memory
NIVA tracks each student's enquiry history and flagged welfare concerns across sessions · giving student services staff context on repeat contacts and enabling proactive outreach to students showing disengagement signals.
Admissions & Wellbeing Flow Automation
Build clearing enquiry sequences, mitigating circumstances guidance flows, and wellbeing referral pathways in NIVA's guided chat steps. Trigger student records system updates and counselling team notifications automatically.
SRS, VLE & HR System Integration
NIVA integrates with SITS/Tribal, Banner, Moodle, Blackboard, and Cascade HR. Student records, timetable data, and module information are surfaced from your systems in real time · personalised to each student.
Student Wellbeing Referral Flow
Trigger
Student expresses distress in chat
Acknowledge
Empathetic response, situation clarified
Signpost
Counselling link, crisis number provided
Alert
Wellbeing team notified with context
What visitors can actually get done
Beyond FAQs · for higher education businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most higher education teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the higher education questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak higher education. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many higher education teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated higher education environments.
- GDPR / UK GDPR
- UKVI Sponsor Compliance
- Equality Act 2010
- Consumer Rights Act (HE)
- Office for Students Regulatory Framework
- Mental Health Duty of Care
Common questions
Straight answers before you start.
Yes. NIVA integrates with SITS/Tribal, Banner, Unit4, and custom student record systems via REST API. Students querying their timetable, module choices, or fee balance receive personalised data from your SRS · not generic responses.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for higher education.
Try NIVA free for Higher Education
Spin up a higher educationchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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