Quote Request Bot
Estimates, job description, survey booking
AI chatbot for
Home Services
Bookings, Quotes & Customer Service
When home services customers ask about quote requests & estimates, service booking & scheduling, and job status updates after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Home Services Personas
24/7
Customer Access
0
Code Required
Built for
PlumbersElectriciansHeating EngineersDecoratorsGeneral Builders
Where home services teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A home services enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Home Services team still does by hand
Routine home services questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Quote Requests & Estimates
Customers describe their job and NIVA provides indicative estimates, collects property details, and books a survey visit or confirmed appointment · converting website visitors into booked jobs 24/7.
Quote Estimates · Job Description · Survey Booking · Conversion
- 02
Service Booking & Scheduling
Customers book plumbing, electrical, heating, and maintenance services through chat · selecting slots that fit their availability. NIVA syncs with your job management system and sends automated appointment confirmations.
Service Booking · Slot Selection · Job Management · Confirmations
- 03
Job Status Updates
Customers check when their tradesperson is arriving, track job completion, and receive post-job summaries through chat · reducing the inbound calls asking 'where is the engineer?'
Engineer ETA · Job Status · Completion Summary · Customer Communication
- 04
Annual Service Reminders
NIVA sends proactive reminders for boiler services, electrical inspections (EICR), gas safety checks, and gutter clears · converting one-off customers into recurring revenue without sales effort.
Boiler Service Reminder · EICR · Gas Safety · Recurring Revenue
- 05
Compliance & Certification Queries
Customers query Gas Safe registration, NICEIC certification, and insurance details before booking. NIVA answers from your business documentation · building customer confidence and reducing pre-booking hesitation.
Gas Safe · NICEIC · Public Liability · Certifications
- 06
Post-Job Feedback & Reviews
NIVA sends post-job satisfaction surveys, collects NPS scores, and directs happy customers to Google or Checkatrade for reviews · building your online reputation automatically.
Post-Job Survey · NPS · Google Reviews · Checkatrade
Questions your home services site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
Is your engineer Gas Safe registered and do you carry public liability insurance? I want to make sure before booking.
Can you fit a new bathroom? Roughly what does it cost and when could you start?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made home services helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Booking & Scheduling Bot
Appointments, slots, confirmations
Job Status Bot
Engineer ETA, completion, summaries
Annual Reminder Bot
Boiler, EICR, gas safety reminders
Credentials & Compliance Bot
Gas Safe, NICEIC, insurance queries
Review & Feedback Bot
NPS, Google, Checkatrade prompts
+ 4 more home services roles available
Built around how home services teams work
Practical pieces that save time · not a pile of AI features to configure.
Services & Pricing Knowledge Base
Upload your service descriptions, price guides, certifications, and FAQ library. NIVA answers every customer query accurately · what's included, how long it takes, and what it costs.
Customer & Property Memory
NIVA remembers returning customers · their property type, past jobs, and service preferences. Every interaction is personalised · feeling like a trusted local tradesperson.
Annual Reminder Flow Automation
Build annual service reminder sequences and post-job review request flows in NIVA's guided chat steps. Keep your diary full year-round with automated customer touchpoints.
Job Management System Integration
NIVA integrates with Jobber, Tradify, ServiceM8, and custom job management platforms. Bookings, job status, and customer records sync automatically · no double entry.
Boiler Service Reminder Flow
Trigger
11 months since last boiler service
Remind
WhatsApp message sent to customer
Book
Appointment confirmed in job system
Diary
Engineer scheduled, reminder sent
What visitors can actually get done
Beyond FAQs · for home services businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most home services teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the home services questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak home services. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many home services teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated home services environments.
- GDPR / UK GDPR
- Gas Safe Regulations
- NICEIC / Part P Electrical
- Consumer Rights Act 2015
- Public Liability Insurance
- ICO Data Standards
Common questions
Straight answers before you start.
Yes. NIVA integrates with Jobber, ServiceM8, Tradify, and Commusoft via REST API. Jobs booked through NIVA are created in your system with customer details, address, and job description pre-populated.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for home services.
Try NIVA free for Home Services
Spin up a home serviceschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
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Niva Ecosystem