Subscriber Support Bot
Billing, suspension, plans, devices
AI chatbot for
Media & Entertainment
Audiences, Subscribers & Content Teams
When media & entertainment customers ask about subscriber support & account management, content discovery & recommendation, and rights & licensing queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Media Personas
24/7
Audience Access
0
Code Required
Built for
Streaming PlatformsBroadcastersMusic Labels & PublishersDigital PublishersProduction Companies
Where media & entertainment teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A media & entertainment enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Media & Entertainment team still does by hand
Routine media & entertainment questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Subscriber Support & Account Management
Subscribers query billing issues, account suspension, password resets, plan upgrades, and device management through chat. NIVA resolves routine account issues instantly · reducing subscriber support ticket volume and churn from poor service experience.
Billing Issues · Account Suspension · Plan Upgrades · Device Limits
- 02
Content Discovery & Recommendation
Audiences discover content through conversational recommendations · querying genre, mood, similar titles, and cast. NIVA surfaces personalised recommendations from your catalogue and drives viewing hours through intelligent content discovery.
Content Recommendation · Genre Search · Cast Queries · Watchlist
- 03
Rights & Licensing Queries
Production companies and distributors query territorial rights availability, licence expiry dates, and clearance requirements through chat. NIVA answers from your rights management database and routes licensing negotiations to your commercial team.
Territorial Rights · Licence Expiry · Clearance · Distribution
- 04
Production Coordination Support
Production teams query call sheets, location permits, cast availability, and post-production schedule milestones through chat. NIVA reduces production office email volume by centralising routine production information queries.
Call Sheets · Location Permits · Cast Availability · Post-Production
- 05
Audience Engagement & Campaigns
NIVA runs interactive audience engagement campaigns · quiz competitions, countdown launches, and premiere reminders · via chat and WhatsApp, driving audience anticipation and social sharing for new content launches.
Launch Campaigns · Competitions · Premiere Alerts · WhatsApp Campaigns
- 06
Talent & Press Enquiry Triage
Press, talent agents, and casting directors submit interview requests, press kit requests, and casting enquiries through chat. NIVA logs and routes each enquiry to the correct PR or casting team with full context captured.
Press Requests · Press Kits · Casting Enquiries · Interview Coordination
Questions your media & entertainment site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I've just watched all of Slow Horses and loved it. What else on the platform has that kind of slow-burn spy thriller feel?
Can I pause my subscription over the summer without losing my watchlist and profiles?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made media & entertainment helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Content Discovery Bot
Recommendations, genres, cast, watchlist
Rights & Licensing Bot
Territorial rights, licence expiry, clearance
Production Coordinator Bot
Call sheets, permits, schedules
Audience Engagement Bot
Launch campaigns, competitions, alerts
Press & PR Bot
Interview requests, press kits, routing
+ 4 more media & entertainment roles available
Built around how media & entertainment teams work
Practical pieces that save time · not a pile of AI features to configure.
Content Catalogue & Rights Knowledge Base
Upload your content catalogue, rights schedules, subscriber terms, and production procedures. NIVA gives subscribers, distributors, and production teams accurate information from your current content library.
Subscriber & Viewing History Memory
NIVA tracks each subscriber's viewing preferences, device usage, and support history · enabling genuinely personalised content recommendations and faster support resolution for returning subscribers.
Launch & Engagement Flow Automation
Build content launch countdown sequences, subscriber win-back flows, and competition entry campaigns in NIVA's guided chat steps. Drive viewing hours and subscriber retention automatically.
Streaming Platform & CRM Integration
NIVA integrates with Stripe, Zuora, Salesforce Media Cloud, and custom streaming CMS platforms. Subscriber billing, content catalogue, and rights management data feeds into NIVA responses in real time.
Content Launch Engagement Flow
Trigger
New series launches on platform
Engage
Trailers, cast info, quiz sent to fans
Convert
Subscribers add to watchlist via chat
Remind
Episode drop alerts sent via WhatsApp
What visitors can actually get done
Beyond FAQs · for media & entertainment businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most media & entertainment teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the media & entertainment questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak media & entertainment. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many media & entertainment teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated media & entertainment environments.
- GDPR / UK GDPR
- Ofcom Broadcasting Code
- PECR (Email & SMS Marketing)
- ASA/CAP Advertising Standards
- BBFC Content Classification
- Cookie Consent Regulations
Common questions
Straight answers before you start.
Yes. NIVA integrates with Stripe, Zuora, and custom billing systems to surface subscriber account data · billing history, payment method status, and plan details. It can initiate plan changes, process cancellation requests, and route complex billing disputes to your subscriber support team.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for media & entertainment.
Try NIVA free for Media & Entertainment
Spin up a media & entertainmentchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
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Niva Ecosystem