Journey Planning Bot
Timetables, platforms, connections
AI chatbot for
Rail Transport
Passengers, Operations & Safety
When rail transport customers ask about journey planning & timetable queries, service disruption & alternatives, and delay repay & compensation claims after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Rail Personas
24/7
Passenger Access
0
Code Required
Built for
Train Operating CompaniesNetwork RailPassenger ServicesEngineering TeamsRail Safety
Where rail transport teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A rail transport enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Rail Transport team still does by hand
Routine rail transport questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Journey Planning & Timetable Queries
Passengers plan journeys, query timetables, find platform numbers, and check connection times through chat. NIVA integrates with Darwin or RTTI for live train running information · accurate to the minute.
Journey Planning · Timetable Queries · Platform Information · Connection Times
- 02
Service Disruption & Alternatives
During disruption, passengers receive instant updates on delays, cancellations, and alternative routing through chat. NIVA surfaces live service status and calculates the fastest alternative route based on current running.
Delay Updates · Cancellations · Alternative Routes · Live Running
- 03
Delay Repay & Compensation Claims
Passengers initiate Delay Repay compensation claims through chat · NIVA collects journey details, confirms eligibility, and submits the claim to your compensation management system automatically.
Delay Repay · Claim Eligibility · Compensation Submission · Claim Status
- 04
Accessibility & Passenger Assistance
Passengers requiring accessibility assistance request station support, wheelchair assistance, and travel assistance bookings through chat. NIVA notifies the relevant station teams and confirms arrangements.
Wheelchair Assistance · Station Support · Travel Assistance · Accessibility Booking
- 05
Engineering & Planned Works
Passengers and operations teams query planned engineering works, bus replacement services, and possession schedule information through chat · reducing Network Rail and TOC operations team call volume.
Engineering Works · Bus Replacement · Possession Schedules · Planned Disruption
- 06
Rail Safety & Incident Queries
Operations and safety teams query RAIB investigation status, SPAD reporting procedures, and safety management system requirements through chat · from your approved safety documentation.
RAIB · SPAD Reporting · Safety Management System · Incident Procedures
Questions your rail transport site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
I have a wheelchair and need assistance at Leeds station for the 10:20 to London. How do I arrange this?
Can I take my bike on the 07:45 service tomorrow, or do I need a reservation?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made rail transport helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Disruption Update Bot
Delays, cancellations, alternatives
Delay Repay Bot
Claims, eligibility, submission, status
Accessibility Bot
Assistance booking, wheelchair, support
Engineering Works Bot
Planned works, bus replacement, possessions
Rail Safety Bot
RAIB, SPAD, SMS, incident procedures
+ 4 more rail transport roles available
Built around how rail transport teams work
Practical pieces that save time · not a pile of AI features to configure.
Rail Network Knowledge Base
Upload your timetable information, Delay Repay policy, accessibility procedures, and engineering works notices. NIVA answers passenger queries accurately · the right information at the most stressful moments.
Journey & Passenger Memory
NIVA remembers returning passengers' regular journeys, railcard details, and open compensation claims · giving personalised, relevant assistance without repeating journey details every time.
Disruption & Compensation Flow Automation
Build real-time disruption notification sequences and Delay Repay claim collection workflows in NIVA's guided chat steps. Trigger compensation management system updates automatically.
Darwin/RTTI, CMS & Compensation System Integration
NIVA integrates with Darwin real-time train information, TOC customer management systems, and Delay Repay platforms. Live service data, passenger records, and compensation claims sync automatically.
Delay Repay Claim Flow
Trigger
Passenger reports delayed service
Verify
Journey details and delay confirmed
Submit
Claim opened, eligibility confirmed
System
Claim logged, confirmation sent
What visitors can actually get done
Beyond FAQs · for rail transport businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most rail transport teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the rail transport questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak rail transport. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many rail transport teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated rail transport environments.
- ORR (Office of Rail and Road) Standards
- Passenger Rights (UK Domestic)
- EU Rail Passenger Rights Regulation
- GDPR / UK GDPR
- Equality Act 2010 (Accessibility)
- RAIB Reporting Requirements
Common questions
Straight answers before you start.
Yes. NIVA integrates with Darwin (National Rail real-time train information) and TOC-specific RTTI feeds to provide live train running information · current delay, platform, and expected arrival time · accurate to the minute.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for rail transport.
Try NIVA free for Rail Transport
Spin up a rail transportchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem