Shipment Tracking Bot
Container, vessel, ETA, delay alerts
AI chatbot for
Shipping & Maritime
Cargo, Crews & Port Operations
When shipping & maritime customers ask about shipment tracking & eta queries, freight rate quotation, and documentation support after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Maritime Personas
24/7
Global Operations
0
Code Required
Built for
Shipping LinesFreight ForwardersPort OperatorsCargo OwnersShip Managers
Where shipping & maritime teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A shipping & maritime enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Shipping & Maritime team still does by hand
Routine shipping & maritime questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Shipment Tracking & ETA Queries
Cargo owners and freight forwarders track container locations, vessel positions, and port ETAs through chat. NIVA integrates with your TMS or AIS data to provide real-time, container-level tracking without manual agent involvement.
Container Tracking · Vessel Position · ETA Updates · Delay Notifications
- 02
Freight Rate Quotation
Shippers request spot and contract freight rate quotes by origin, destination, cargo type, and Incoterms. NIVA collects the cargo details, pulls current rates, and routes complex multi-modal quotes to your pricing desk.
Spot Rates · FCL/LCL · Incoterms · Multi-Modal
- 03
Documentation Support
NIVA assists with Bill of Lading issuance, Dangerous Goods declarations, Certificate of Origin queries, and customs documentation guidance · reducing documentation errors that cause costly port delays.
Bill of Lading · DG Declarations · Certificate of Origin · Customs Docs
- 04
Crew Certification & Welfare Queries
Seafarers and crewing teams query STCW certification requirements, medical fitness standards, leave entitlements, and MLC welfare provisions through chat · reducing Manning Office call volume.
STCW Requirements · Medical Fitness · Leave Entitlements · MLC Compliance
- 05
Port & Berth Information
Masters and agents query port authority procedures, berth availability, pilotage requirements, and port state control (PSC) inspection preparation checklists · from your approved port guide content.
Berth Availability · Pilotage · PSC Preparation · Port Procedures
- 06
ISPS & Regulatory Compliance Queries
Ship security officers and compliance teams query ISPS code requirements, ISM code obligations, and flag state regulations. NIVA answers from your SMS and security plan documentation and escalates complex queries.
ISPS Code · ISM Code · Flag State Regs · Security Plan
Questions your shipping & maritime site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My client's cargo includes lithium batteries. What DG documentation do I need for an FCL shipment to Singapore?
What's the cut-off for Friday's sailing to Rotterdam, and is there still space for 2 TEU?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made shipping & maritime helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Freight Quote Bot
Spot rates, FCL/LCL, multi-modal
Documentation Bot
BL, DG, Certificate of Origin, customs
Crew & Manning Bot
STCW, MLC, leave, medical fitness
Port Operations Bot
Berth, pilotage, PSC, port procedures
ISPS & Compliance Bot
ISM, ISPS, flag state, security
+ 4 more shipping & maritime roles available
Built around how shipping & maritime teams work
Practical pieces that save time · not a pile of AI features to configure.
Shipping & Regulatory Knowledge Base
Upload your tariff schedules, port guides, STCW requirements, ISPS security plans, and ISM Safety Management System documentation. NIVA gives crews, agents, and customers accurate answers from your vetted content.
Shipment & Customer Memory
NIVA tracks each customer's active shipments, document requests, and open queries across sessions. Freight forwarders managing multiple containers never need to repeat shipment details in a new conversation.
Documentation & Alert Flow Automation
Build vessel arrival notification sequences, document issuance workflows, and demurrage alert flows in NIVA's guided chat steps. Trigger customs system automatic updates and email alerts at every logistics milestone.
TMS, AIS & Port System Integration
NIVA integrates with CargoSmart, Inttra, GT Nexus, and custom TMS platforms. Container position data from AIS feeds into NIVA responses · giving customers real-time, container-level tracking from your own systems.
Shipment Delay Notification Flow
Trigger
Vessel delay detected via AIS
Identify
Affected containers & customers
Notify
New ETA sent via chat & email
TMS
Delivery schedule updated automatically
What visitors can actually get done
Beyond FAQs · for shipping & maritime businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most shipping & maritime teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the shipping & maritime questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak shipping & maritime. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many shipping & maritime teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated shipping & maritime environments.
- SOLAS Convention
- MARPOL Regulations
- ISPS Code
- ISM Code
- MLC 2006
- IMDG Code (Dangerous Goods)
- GDPR / UK GDPR
Common questions
Straight answers before you start.
Yes. NIVA integrates with your TMS, CargoSmart, GT Nexus, or AIS data feeds via REST API. Customers querying container location receive real-time data from your systems · NIVA never guesses or uses stale data.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for shipping & maritime.
Try NIVA free for Shipping & Maritime
Spin up a shipping & maritimechatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
Related use cases
See how NIVA handles day-to-day work in your space.
Vertical Markets
Related industries
Explore conversational agent options for adjacent vertical systems.
Niva Ecosystem