Shipment Tracking Bot
Real-time tracking, ETA, delivery confirmation
AI chatbot for
Transportation
Drivers, Operations & Customers
When transportation customers ask about shipment & delivery tracking, driver support & queries, and transport compliance & regulation after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Transport Personas
24/7
Operations Coverage
0
Code Required
Built for
Road HauliersLogistics CompaniesCourier ServicesFleet OperatorsPassenger Transport
Where transportation teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A transportation enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Transportation team still does by hand
Routine transportation questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Shipment & Delivery Tracking
Customers and consignees query delivery status, ETA, and driver location through chat. NIVA integrates with your TMS to provide real-time, consignment-level tracking updates · reducing inbound tracking calls by up to 70%.
Real-Time Tracking · ETA Updates · Driver Location · Delivery Confirmation
- 02
Driver Support & Queries
Drivers query route instructions, POD requirements, customer site access procedures, and tachograph compliance through chat. NIVA reduces depot operations team time spent on routine driver queries during shifts.
Route Instructions · POD Requirements · Site Access · Tacho Compliance
- 03
Transport Compliance & Regulation
Transport managers query operator licence conditions, working time directive requirements, vehicle inspection schedules, and drivers' hours rules through chat · reducing compliance risk and audit exposure.
O-Licence Conditions · Working Time · Vehicle Inspections · Drivers Hours
- 04
Delivery Exception Management
NIVA handles delivery failure notifications, re-delivery booking, access issue resolution, and redirect requests through chat · collecting structured exception data and routing to the operations team for resolution.
Failed Deliveries · Re-delivery · Redirects · Access Issues
- 05
Freight Rate & Booking
Shippers request spot rates, transit time estimates, and pallet space bookings through chat. NIVA collects cargo details and routes complex quote requests to your pricing desk with all requirements pre-captured.
Spot Rates · Transit Times · Pallet Space · Quote Requests
- 06
Fleet Maintenance Queries
Fleet managers query vehicle inspection status, defect report tracking, service due dates, and MOT expiry through chat. NIVA integrates with your fleet management system to surface real-time vehicle compliance data.
Inspection Status · Defect Reports · Service Due · MOT Expiry
Questions your transportation site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
One of our drivers did 11 hours driving yesterday and wants to know if he can do a full shift tomorrow.
Can I get a quote for a 49-seat coach, airport transfer for 40 people next Friday?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made transportation helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Driver Support Bot
Routes, POD, site access, tacho
Compliance Advisory Bot
O-licence, working time, drivers hours
Exception Management Bot
Failed deliveries, redirects, re-delivery
Freight Quote Bot
Spot rates, transit times, bookings
Fleet Maintenance Bot
Inspections, defects, service, MOT
+ 4 more transportation roles available
Built around how transportation teams work
Practical pieces that save time · not a pile of AI features to configure.
Operations & Compliance Knowledge Base
Upload your operator licence conditions, working time procedures, dangerous goods guidance, and vehicle inspection standards. NIVA gives drivers and managers accurate compliance answers on demand.
Consignment & Customer Memory
NIVA tracks each customer's active consignments and delivery preferences across sessions · frequent shippers receive personalised service without repeating account details every time.
Tracking & Exception Flow Automation
Build proactive delivery notification sequences, failed delivery re-booking flows, and vehicle defect escalation workflows in NIVA's guided chat steps. Trigger TMS updates and operations alerts automatically.
TMS, Telematics & Fleet Integration
NIVA integrates with Mandata, Axtract, Samsara, Quartix, and custom TMS and telematics platforms. Real-time vehicle location, ETA, and defect status are surfaced directly in chat from your live systems.
Delivery Exception Flow
Trigger
Driver marks delivery as failed
Notify
Customer informed, reason collected
Re-book
New delivery slot confirmed in chat
TMS
Re-delivery scheduled, driver allocated
What visitors can actually get done
Beyond FAQs · for transportation businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most transportation teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the transportation questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak transportation. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many transportation teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated transportation environments.
- Operator Licensing (Traffic Commissioners)
- EU/AETR Drivers' Hours Rules
- Working Time (Road Transport) Regulations
- GDPR / UK GDPR
- ADR (Dangerous Goods)
- DVSA Earned Recognition
Common questions
Straight answers before you start.
Yes. NIVA integrates with Mandata, Axtract, Microlise, and custom transport management systems via REST API. Consignment tracking data, delivery status, and re-delivery bookings flow directly between NIVA and your TMS · no manual data entry.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for transportation.
Try NIVA free for Transportation
Spin up a transportationchatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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Niva Ecosystem