Appointment Booking Bot
Booking, urgency triage, appointment type
AI chatbot for
Veterinary
Pet Owners, Appointments & Clinical Support
When veterinary customers ask about appointment booking & triage, symptom guidance & triage, and prescription & medication queries after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Vet Personas
24/7
Pet Owner Access
0
Code Required
Built for
Veterinary PracticesReferral CentresEmergency Vet ClinicsVeterinary PharmaciesFarm Vets
Where veterinary teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A veterinary enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Veterinary team still does by hand
Routine veterinary questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Appointment Booking & Triage
Pet owners book routine and urgent appointments through chat · with NIVA collecting symptom information to determine urgency and direct to the appropriate appointment type. Reduces phone hold time and ensures clinically urgent cases are prioritised.
Appointment Booking · Urgency Triage · Routine vs Urgent · Appointment Type
- 02
Symptom Guidance & Triage
Pet owners describe symptoms through chat and receive structured triage guidance · helping them determine whether to seek emergency care, book a same-day appointment, or monitor at home. Always signposts to veterinary professional for clinical decisions.
Symptom Triage · Emergency Guidance · Monitor at Home · Urgent Referral
- 03
Prescription & Medication Queries
Pet owners query repeat prescription availability, medication dosing, drug interactions, and side effects. NIVA answers from your approved pharmacy information and connects prescription requests to your dispensing team.
Repeat Prescriptions · Dosing Queries · Drug Interactions · Dispensing
- 04
Vaccination & Preventive Care Reminders
NIVA sends proactive reminders for vaccination boosters, annual health checks, flea and worm treatment schedules, and dental checks · improving preventive care compliance and practice revenue.
Vaccination Reminders · Booster Alerts · Flea & Worm · Annual Health Checks
- 05
Post-Operative & Discharge Guidance
Pet owners query post-operative care instructions, wound care, medication schedules, and recovery milestones after procedures. NIVA provides discharge-specific guidance and escalates concerns to the clinical team immediately.
Post-Op Care · Wound Care · Recovery Milestones · Discharge Instructions
- 06
Pet Insurance Claim Support
Pet owners query insurance claim processes, required documentation, and treatment cost estimates through chat. NIVA connects with pet insurance partners to provide claims guidance and reduces practice reception time spent on insurance calls.
Insurance Claims · Required Documents · Cost Estimates · Insurer Routing
Questions your veterinary site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
My cat was spayed yesterday and the wound looks a bit red and swollen today. Is this normal?
How much is a dental for a 6-year-old cat, and do you offer payment plans?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made veterinary helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Symptom Triage Bot
Symptom guidance, urgency, referral
Prescription Bot
Repeat prescriptions, dosing, dispensing
Preventive Care Bot
Vaccination reminders, boosters, health checks
Post-Op Support Bot
Discharge care, wound, medication, recovery
Insurance & Finance Bot
Claims, documentation, cost estimates
+ 4 more veterinary roles available
Built around how veterinary teams work
Practical pieces that save time · not a pile of AI features to configure.
Clinical & Practice Knowledge Base
Upload your discharge instructions, vaccination protocols, post-operative care guides, and practice policies. NIVA gives pet owners accurate, practice-specific guidance · never generic internet advice that contradicts your clinical approach.
Pet & Owner Profile Memory
NIVA tracks each pet's age, breed, vaccination history, and medication · giving personalised, contextually appropriate guidance for returning clients without them needing to repeat their pet's details.
Appointment & Reminder Flow Automation
Build vaccination reminder sequences, post-operative follow-up flows, and preventive care campaign workflows in NIVA's guided chat steps. Automated reminders improve appointment uptake and preventive care compliance.
Practice Management System Integration
NIVA integrates with Idexx Animana, VetSoft, RoboVet, and custom practice management systems. Appointments booked through NIVA appear directly in your diary · no double-booking, no manual entry.
Vaccination Reminder Flow
Trigger
Booster due date approaching
Remind
WhatsApp reminder sent to owner
Book
Appointment confirmed in practice system
Confirm
Reminder and directions sent automatically
What visitors can actually get done
Beyond FAQs · for veterinary businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most veterinary teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the veterinary questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak veterinary. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many veterinary teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated veterinary environments.
- GDPR / UK GDPR
- RCVS Code of Professional Conduct
- VMR (Veterinary Medicines Regulations)
- Controlled Drugs Regulations
- Consumer Rights Act 2015
Common questions
Straight answers before you start.
NIVA provides triage guidance and general pet health information · never a clinical diagnosis or treatment recommendation, which would require examination by a registered veterinary surgeon. All symptom guidance directs pet owners to seek veterinary professional assessment. This distinction complies with RCVS professional standards.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for veterinary.
Try NIVA free for Veterinary
Spin up a veterinarychatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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