Inventory Query Bot
Stock levels, locations, lot numbers
AI chatbot for
Warehouse & Logistics
Operations, Staff & Customer Service
When warehouse & logistics customers ask about inventory stock queries, inbound delivery booking, and dispatch & outbound status after hours, someone still needs to reply. NIVA answers from your own info, books the next step, and notifies your team · so warm enquiries do not go cold overnight.
- No usage-based billing
- Live across 25 industries
- White-label ready
10+
Warehouse Personas
24/7
Operations Access
0
Code Required
Built for
3PL WarehousesDistribution CentresFulfilment OperationsLast-Mile HubsWarehouse Staff
Where warehouse & logistics teams lose money every week
Not a tech problem. Missed replies, repeated FAQs, and overnight drop-off · on the website you already run.
They write while you're busy
A warehouse & logistics enquiry about pricing or availability lands while you're with a customer · and dies in the inbox.
Your team repeats the same answers
Hours go to FAQs on phone and chat. Quotes, visits, and sales wait behind the queue.
Warm leads cool overnight
Night and weekend visitors leave with no next step. By morning they've booked someone who replied.
Work your Warehouse & Logistics team still does by hand
Routine warehouse & logistics questions, bookings, and follow-ups · answered on the website so your people stay on the hard cases.
- 01
Inventory Stock Queries
Customers, account managers, and internal teams check real-time stock levels, locations, and lot numbers through chat. NIVA surfaces WMS data instantly · no manual stock checks, no email chains.
Stock Levels · Bay Locations · Lot Numbers · WMS Integration
- 02
Inbound Delivery Booking
Suppliers and carriers book inbound delivery slots through chat · specifying PO reference, pallet count, and vehicle type. NIVA checks dock availability and confirms slots in your warehouse management system.
Delivery Slots · Dock Scheduling · PO Reference · Vehicle Type
- 03
Dispatch & Outbound Status
Customers track despatch status, pick completion, and carrier handover for their orders. NIVA integrates with your WMS and TMS to provide order-level tracking from pick to dispatch.
Dispatch Status · Pick Completion · Carrier Handover · Order Tracking
- 04
Returns Processing Queries
Customers initiate returns, check returns receipt status, and query refund or credit timelines through chat. NIVA collects RMA information and updates your returns management system automatically.
Returns Initiation · RMA · Receipt Status · Refund Timeline
- 05
Staff HR & Shift Queries
Warehouse operatives query shift patterns, overtime rates, annual leave balances, and payroll dates through chat · reducing HR and admin team phone queries on routine employment questions.
Shift Patterns · Overtime · Annual Leave · Payroll
- 06
Health & Safety & Compliance
Operatives access COSHH data sheets, manual handling guidelines, PPE requirements, and incident reporting procedures through chat · on mobile devices anywhere in the warehouse.
COSHH · Manual Handling · PPE · Incident Reporting
Questions your warehouse & logistics site already gets
Answered from your docs and policies · days, nights, weekends · so your team isn't repeating them.
How many units of SKU-7741 do we have available for Client Acme's order tomorrow and are there any pick issues?
Do you handle FBA prep, and what do you charge per unit?
Not another chatbot.
A front desk that works overnight.
Missed enquiries after hours
Every website visitor gets a reply · days, nights, weekends
Your team repeats the same answers
Policies and pricing answered from your docs · consistently
Leads cool off waiting for a call back
Bookings, forms, and next steps happen in the chat
Teams already using NIVA
Ready-made warehouse & logistics helpers
Sales, support, bookings · switch on the roles you need. No writing from scratch.
Inbound Booking Bot
Delivery slots, dock scheduling, POs
Dispatch Status Bot
Pick, pack, carrier handover, tracking
Returns Processing Bot
RMA, receipt, refund status
Staff HR Bot
Shifts, overtime, leave, payroll
H&S Compliance Bot
COSHH, PPE, manual handling, incidents
+ 4 more warehouse & logistics roles available
Built around how warehouse & logistics teams work
Practical pieces that save time · not a pile of AI features to configure.
Warehouse Policy Knowledge Base
Upload your SOPs, H&S procedures, client SLAs, and product specifications. NIVA answers operational queries from your exact documentation · always the current version.
Order & Client Context Memory
NIVA tracks each client's active orders, SLA requirements, and open queries · giving account managers full visibility of client activity without system log-ins.
Inbound & Dispatch Flow Automation
Build inbound slot booking workflows, dispatch notification sequences, and returns initiation flows in NIVA's guided chat steps. Trigger WMS and TMS updates automatically.
WMS & TMS Integration
NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, and major TMS platforms. Stock data, inbound slots, and dispatch records sync from your operational systems in real time.
Inbound Delivery Booking Flow
Trigger
Supplier requests delivery slot
Collect
PO, pallets, vehicle type, ETA
Book
Dock slot confirmed, bay assigned
WMS
Inbound receipt note pre-created
What visitors can actually get done
Beyond FAQs · for warehouse & logistics businesses that sell and support online.
Stop chasing
Work finished in the chat
Collect the right details, book the appointment, and notify your team · without bouncing visitors to another form.
See how it works Capture cleanlyDetails you can act on
When someone is ready, the chat asks for name, dates, budget, or requirements · and lands it in your inbox or CRM.
See how it works Feel humanThe right helper, every time
Sales, support, or bookings · visitors get the specialist answer they need, without choosing menus.
See how it worksTonight's visitors get answers. You set it up once.
No developer on retainer. Most warehouse & logistics teams are answering overnight enquiries the same day they start.
- 01~15 min
Show us where leads slip
Website, WhatsApp, ads · we map the warehouse & logistics questions that cost you money when nobody answers.
- 02Your call
Switch on the right helpers
Sales, support, bookings · pick personas that already speak warehouse & logistics. Turn off what you don't need.
- 03Your docs
Feed it what you already trust
Price lists, FAQs, policies, page links. It only answers from what you approve · nothing made up.
- 04Same day
Go live as your brand
One line on the site you already run. Overnight visitors get replies while your team sleeps.
On your website. Looking like your brand.
Works on the site you already have · WordPress, Webflow, Shopify, or custom. Your logo, your colours, your name. Most owners are live the same week they start.
- No big rebuild of your website
- Changes show up for visitors without a re-launch
- We can add it with you on the demo call if you prefer
- Do I need a developer?
- Helpful if you have one · not required. Many warehouse & logistics teams paste one line or let us place it.
- How fast will I see value?
- Most start capturing overnight enquiries in the first week once knowledge and booking paths are set.
- What if it's not a fit?
- Tell us how you work today. We'll say plainly if a simpler setup or a rival product is better.
Compliance & Security
Built for regulated warehouse & logistics environments.
- GDPR / UK GDPR
- HSE Manual Handling Regulations
- COSHH Regulations
- Working Time Regulations
- ISO 9001 Quality Management
- UKWA Code of Practice
Common questions
Straight answers before you start.
Yes. NIVA integrates with Manhattan Associates, Infor WMS, SnapFulfil, Invar, and custom WMS platforms via REST API. Stock levels, inbound bookings, and dispatch records are surfaced from your live system.
Still unsure? Send a short note about how you work · we'll reply with a fit recommendation for warehouse & logistics.
Try NIVA free for Warehouse & Logistics
Spin up a warehouse & logisticschatbot on your site this week · or send a short note and we'll tell you honestly if it's a fit.
- Free to start · no credit card required
- Works on the website you already have
- We reply within one business day if you inquire
Prefer to ask first?
Tell us how enquiries come in today. We'll reply with a fit recommendation.
Solutions Focus
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